Guest Relations Officer

Position 职位 - Guest Relations Officer 客户关系专员

Annual Leave 7 Days onwards

Singaporean& PR only

Job Scope & Key Responsibilties

Key Responsibilities 主要职责

• Welcome clients warmly and provide a professional first impression of theCompany. 热情迎接客户，展现公司专业的第一印象。
• Meet clients at the designated MRT station or agreedmeeting point and escort them safely to the outlet. 在指定地铁站或约定地点接待客户，并安全引导至门店。
• Contact clients prior to their appointment to confirmarrival time and provide directions where necessary. 在预约前联系客户确认到达时间，并在需要时提供路线指引。
• Assist clients with wayfinding and ensure they arrive atthe outlet in a timely manner. 协助客户指路，确保客户准时到达门店。
• Provide basic information about the Company's services,promotions, and facilities when required. 根据需要向客户介绍公司的服务、促销活动及设施信息。
• Ensure a smooth and pleasant customer experience fromarrival until handover to the outlet team. 确保客户从到达至交接给门店团队期间拥有顺畅且愉快的体验。
• Coordinate closely with outlet staff regarding clientarrivals, appointments, and any special requests. 与门店员工紧密配合，协调客户到达、预约安排及特殊需求。
• Monitor appointment schedules and promptly communicate anydelays or changes to the outlet. 监控预约时间表，并及时向门店反馈任何延误或变动。
• Assist with customer registration, queue management, andappointment coordination when required. 在需要时协助客户登记、排队管理及预约安排。
• Handle customer enquiries professionally and escalatecomplaints or service issues to the appropriate personnel. 专业处理客户咨询，并将投诉或服务问题上报相关负责人。
• Support outlet operations during non-peak periods,including administrative or customer service duties as assigned. 在非高峰时段协助门店运营，包括行政或客户服务相关工作。
• Maintain a neat, professional appearance and uphold theCompany's customer service standards at all times. 始终保持整洁专业的形象，并遵守公司的客户服务标准。
• Comply with all Company policies, procedures, andworkplace safety requirements. 遵守公司所有政策、流程及工作场所安全规定。
• Perform any other duties and responsibilities assigned byManagement from time to time. 完成管理层不时安排的其他工作职责。

Requirements 任职要求

• Good communication and interpersonal skills. 具备良好的沟通及人际交往能力。
• Friendly, approachable, and customer-oriented. 亲切友善，具备良好的服务意识。
• Able to walk between MRT stations and outlets as required. 能够根据需要在地铁站与门店之间步行。
• Punctual, reliable, and well-groomed. 守时可靠，仪表整洁得体。
• Able to work weekends, public holidays, and on a rotatingschedule if required. 能够在周末、公共假期及轮班制工作（如有需要）。
• Prior experience in customer service, hospitality, retail,or the wellness industry is preferred but not essential. 有客户服务、酒店、零售或美容/养生行业经验者优先，但非必须。