Product Success Manager - Sustainability

As a Product Success Manager - Sustainability , you will drive product adoption and growth motions at Workiva. You will work directly with customers to enhance their experience and build successful reference accounts. You will collaborate with internal teams to monitor satisfaction, deliver programs, and act as a liaison for platform deployment. Based in our Growth Team, you will define success for our solutions in Sustainability. What You'll Do Lead end-to-end onboarding and feature adoption for mid-market and enterprise clients managing carbon accounting and sustainability metrics

Help customers map organizational structures, facility data, and Scope 1, 2, and 3 emission boundaries into the platform

Define and measure Key Value Indicators (KVIs) with sustainability leads, CFOs, and ESG compliance teams

Serve as a subject matter expert on carbon reporting standards to guide users through emission factor selections, data collection workflows, and audit-ready reporting

Translate complex regulatory changes into clear, actionable product guidance for users

Monitor customer usage patterns, renewal likelihood, and platform health scores to proactively prevent churn

Conduct Quarterly Business Reviews showcasing carbon reduction milestones, reporting readiness, and platform ROI

Interpret customer satisfaction metrics and develop strategies to improve them

Partner with Product and Engineering teams to advocate for feature enhancements, APAC-specific requirements, and UX improvements

Collaborate with Solution Architects to resolve complex data-mapping and methodology questions

Review customer accounts post-implementation and collaborate across internal teams to address platform needs and technical troubleshooting

Scale emerging solutions and refine operating methods to improve customer satisfaction

Align with global teams to ensure best-in-class product success processes

Enable Customer Success teams to deliver meaningful value to customers

Educate customers and internal teams on the benefits of new product releases

What You'll Need Minimum Qualifications Minimum 4 years of experience in Customer Success, Product Advisory, or Implementation Management within B2B SaaS, including 2+ years focused on ESG, carbon accounting, or environmental sustainability software

Deep familiarity with carbon accounting standards, specifically GHG Protocol (Scope 1, 2, and 3) and regulatory frameworks like CSRD, CDP, GRI, or ISSB

Exceptional client-facing communication skills with corporate sustainability officers, auditors, and technical leads

Proven ability to simplify complex regulatory concepts into intuitive user workflows

Preferred Qualifications Certification in Carbon Accounting, ISO 14064, or GHG Protocol standards

Experience with enterprise integrations such as SAP, Salesforce ESG Cloud, NetSuite, or energy management systems

Experience in management consulting or ESG auditing

Knowledge of connected data solutions and the Workiva platform

Proven track record with product enablement and measurable customer success

Strong data-driven analytical skills with a focus on driving customer value realization

Strong verbal and written communication skills, including experience facilitating sessions and hosting webinars

Ability to operate effectively in fast-paced, changing environments

Self-motivated, action-oriented mindset with strong execution skills

Strong project management skills and attention to detail

Ability to interact with business partners at all levels of an organization

Travel Requirement & Working Conditions Up to 10% travel for customer and internal events

Reliable internet access for remote work