Enterprise Account Advisor
Join us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
Location: Cairo - Zahraa El Maadi
Role purpose:
Operational activities of Vodafone corporate accounts management to achieve the enterprise management department’s goals and targets, handling high tier of AUTH and EU of red customer enterprise base, ensuring exceptional standards of Vodafone customer experience.
Key responsibilities:
Account management responsible to provide end-to-end services and manage the assigned companies’ requirements, needs, and preventing or decreasing complaints through thorough follow-up and a strong relationship with AUTH and EU, providing all required advice and information that keep customer satisfaction on top while maintaining revenue.
Manage accounts billing from issuance to delivery, solving all problems.
Personalized relationship mainly via phone contact and emails outside Cairo to maintain an excellent relationship to manage their assigned/dedicated accounts, addressing their issues proactively, maintaining or increasing revenue, and minimizing churn.
Core competencies, knowledge and experience:
Customer service oriented with wide knowledge of customer service management.
Strong verbal communication skills and high analytical, troubleshooting, decision-making, and problem-solving skills.
Demonstrates a positive, enthusiastic, friendly attitude.
Ability to work under pressure and adapt rapidly to operational emergencies.
Excellent command of the English language.
Clear understanding of mobile business, GSM, coverage, HLR, and Vodafone's products and services.
Advanced billing handling.
Knowledge of application of agent’s skills and PC knowledge including Excel, Word, PowerPoint, and Outlook.
Negotiation skills for making payments' deals.
Age: Maximum 30 years
Education: Only graduated with bachelor’s degree
Language: Excellent command of the English language
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.
Together we can.