IT Operations Manager

A day in the life Overseeing and determining timeframes for major IT projects, including system updates, upgrades, migrations, and outages

Developing and executing disaster recovery plan and maintaining data backups

Managing and reporting on allocation of the IT budget

Conducting regular assessments of network and data security

Identifying and acting on opportunities to improve and update software and systems

Managing and developing troubleshooting strategies to minimise downtime

Developing and implementing local IT policies and best practice guides in alignment with

Global policies and standards for the organisation

Conducting regular system audits

Running and sharing regular operation system reports with senior staff

Managing suppliers, service providers, contractors and consultants to ensure best outcomes for the business

Providing solutions to optimise the IT budget and manage maintenance costs effectively

Required IT skills: Azure/Office 365 management

Virtual Compute Environment (preferred Azure experience)

Windows Server Management (Upgrades/Install/Configuration)

Unified Communications System Experience (Cisco CUCM required)

Automation/Scripting language knowledge (preferred PowerShell experience)

Backup solutions (Veeam experience)

Router/Switch/VPN Maintenance & Configuration (preferred Ubiquiti experience)

Remote Desktop / RemoteApp Cluster Experience

Server management / comms room / rack management / UPS / KVM

Endpoint troubleshooting hardware & software

Physical network troubleshooting

IPTV/IP CCTV management experience

Thin Client management (Dell WYSE experience)

To land this gig… and your ongoing mindset You have 5+ years of relevant IT experience, a neat-freak reputation, flexibility to work a non-traditional schedule and a proven track record of turning disgruntled members into our raving fans.

Ideally you are degree qualified, but its not a deal breaker if you aren’t.

You have aligned experience. You love to create meaningful moments for people.

You know what it’s like to work with a high profile consumer brand and the value of a well-oiled machine. You may also have some retail or hospitality sector experience. A+ for you.

You are driven. You’re perceptive, you ask questions and you strive to understand.

You enjoy solving problems. You don’t get flustered easily. You’re comfortable managing your time and can be counted on to skilfully handle feedback and complaints.

You are people-focused. You’re warm, honest and genuine. You get a kick out of creating unexpected experiences which make people go wow! You’re cool under pressure. Delivering and teaching others customer service makes you feel warm and fuzzy inside.

You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you’re comfortable communicating at all levels.

You’re authentic when you express yourself. People trust you.

You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You keep things on track like clockwork. Whatever a member needs, whatever a member is looking for, you help them find it.

What we offer you One of the world’s most recognised and exciting brands

A culture that’s all about making exercise irresistible

A Performance incentive plan

A place where you can let your personality shine

A free membership for you to workout at our clubs (and one for your buddy after 12 months)

Discounted personal training

Special deals with our retail and service partners

Paid parental leave to spend time with your new little human

Paid training and regular personal and professional development

A structured 4 week induction to set you up for success

Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.