Data Visualization Analyst

📍 Client & contract: lead international bank | B2B 🗣️ Recruitment: phone screen with our recruiter + on on-line meeting with the hiring managers 🗺️ Hybrid work: 6 days per month from the office in Cracow

About the project: We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation, and process automation to influence how digital services evolve.

The offer:

Prestigious position at one of the world's largest banks

Stable, long-term projects

Competitive salary with a B2B contract

Hybrid work (6 days per month from the office in Cracow) and flexible working hours

Private healthcare and multisport card

Personal growth and development opportunities with the possibility to rotate between projects

Referral program and company events

Convenient parking

Daily tasks

• Collect, consolidate and analyse data from multiple sources such as IT systems, service management platforms, monitoring tools and user experience channels
• Define, track and maintain performance metrics related to customer IT journeys and service quality
• Analyse user behaviour patterns, service bottlenecks and recurring issues to identify improvement opportunities
• Convert raw and complex datasets into actionable recommendations that support both operational and strategic decisions
• Design, build and maintain dashboards that provide clear visibility into service performance and user satisfaction trends
• Present findings using effective data storytelling, making technical insights understandable for a wide range of stakeholders
• Support service improvement initiatives by providing data-backed input and measurable performance indicators
• Contribute to automation of reporting and analytical processes to improve consistency, reduce manual effort and ensure reliable data outputs

Requirements

• Hands-on experience with data visualisation tools and dashboard development
• Automation-oriented approach and Python knowledge
• Practical experience with tools such as ServiceNow, Jira, GCP Looker Studio, SQL and Splunk
• Strong analytical mindset with the ability to interpret data, identify trends, and solve business problems based on evidence
• Good understanding of operational reporting
• Ability to communicate technical findings clearly to both technical and non-technical stakeholders
• Familiarity with Agile ways of working and project delivery frameworks
• Interest in new technologies, digital service improvement and data-driven optimisation

Must have: Data visualization, Dashboarding, Python, ServiceNow, Jira, Looker Studio, SQL, Splunk, Data analysis, Agile