QA Lead /SDET Lead
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
What You Will Do: The role:
Automation-first quality engineering for a platform combining voice, desktop, intelligence, and AI.
We emphasize AUTOMATION — we do not do manual QA here.
Weekly code deploys are the heartbeat: when a QA branch is ready, regressions run fast, results report fast, and the train doesn't wait.
Startup environment: 1-week sprints, fail fast, move forward.
What you'll own:
Quality strategy across the 1-week cadence as surface area grows
The cross-service contract suite gating production
Future (phase 2) QA hires
Sets the automation patterns by shipping them; raises the QA engineers around you.
Automation coverage for your squads' services
Fast-turnaround regression suites gating weekly deploys
Rapid detection and reporting
Quality signal in minutes, not days
Load/stress coverage for your services' latency budgets
Your committed timelines.
Who you are:
Keeps the respect of senior engineers through technical credibility; comfortable telling a tech lead their branch isn't ready — and delivering that fast, with data.
Show-me mentality on committed timelines: quality visible in every Friday demo, never the bottleneck.
Chaos/failure-injection mindset — kill a service, drop the bus, flap the network; prove the platform degrades gracefully.
Self-starter with grit and a show-me mentality.
You consider yourself exceptional, love new technology, adapt fast when the stack changes under you, and use AI tools daily to multiply velocity — including AI-assisted test generation.
A team player who likes winning, and a partner to dev, not a gate: when something breaks, you help the dev team isolate it fast.
What You Will Bring: The QA/SDET Lead role builds upon our Senior QA/SDET profile by adding team leadership responsibilities. This is a player-coach position where the individual leads the quality engineering function while remaining hands-on with framework design, automation architecture, and the team's most complex technical challenges.
8+ years QA/SDET; you have built a test-automation foundation from scratch for a fast-shipping product — you'll build ours before scaled module QA exists.
Master issue-isolator and root-cause debugger — you narrow a failure to the service, the commit, the event; dev teams love your bug reports because they're half the debugging done.
Fast regression discipline — parallelized suites, smart test selection, results in minutes; quality at weekly-deploy speed without becoming the bottleneck.
Comfortable in high-load testing environments — load, stress, and soak testing of high-throughput, low-latency systems; you know how to find the knee of the curve.
Experience testing event-driven systems, WebSocket flows, and browser extensions — ordering, race conditions, real-time state.
CI-native mindset — tests wired into trunk-based CI/CD; flake management as a first-class discipline (a flaky suite is a broken suite).
Contract/API testing between services; synthetic data and traffic generation (simulated calls, event streams, audio) for repeatable real-time testing.
Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features — a strong plus.
About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
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