Restaurant
Your tasks
Job Responsibilities
- Daily Outlet Operations
- Supervise and oversee the daily operations of the restaurant.
- Ensure the outlet operates smoothly and efficiently.
- Monitor staff performance and ensure duties are carried out properly.
- Ensure the restaurant is ready for opening and closing.
- Handle customer enquiries, feedback and complaints professionally.
- Ensure customers receive good service and dining experiences.
Staff Supervision & Management
- Supervise, guide and train service staff.
- Assign daily duties and responsibilities to team members.
- Monitor staff attendance, punctuality and grooming standards.
- Prepare staff schedules and manage shift arrangements.
- Ensure staff follow company policies, procedures and service standards.
- Report staff performance issues and operational concerns to management.
Food Safety & Hygiene
- Ensure compliance with SFA food safety and hygiene requirements.
- Maintain cleanliness and hygiene standards in the dining area, kitchen and storage areas.
- Ensure food is stored properly and labelled with the correct dates.
- Monitor food handling, preparation and serving practices.
- Conduct regular checks on refrigerators, equipment and food storage areas.
- Ensure all staff follow proper food safety procedures.
- Inventory & Stock Control
- Monitor daily stock levels and ensure sufficient supplies are available.
- Coordinate food and beverage orders with suppliers.
- Check incoming deliveries against purchase orders.
- Monitor stock usage and minimise wastage.
- Conduct regular stocktakes and report discrepancies.
- Ensure proper storage and rotation of food items.
- Customer Service
- Ensure staff provide prompt and courteous service.
- Handle customer complaints and resolve issues appropriately.
- Monitor customer satisfaction and service quality.
- Ensure orders are served accurately and promptly.
- Maintain a welcoming and professional dining environment.
- Cashiering & Sales Monitoring
- Oversee cashiering and payment transactions.
- Ensure accurate cash handling and daily sales reconciliation.
- Monitor daily sales performance.
- Check POS transactions, refunds, voids and discounts.
- Report discrepancies or irregularities to management.