Assistant(e) Restaurant Manager - Soho House Paris H/F

The Role…

As Assistant Restaurant Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude in alignment with The Soho House Paris Values.

Main Duties and Responsibilities

Work hand in hand with Restaurant Manager ("Club Manager")

Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction

Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team

Ensuring that members and guests have a great experience and resolving any issues before they depart

Provide support directly to the team on the floor including (but not limited to):

Leading by example with a hands-on approach, setting an energetic pace and standards

Daily assignments of responsibilities to all the team

Organization and control of mise en place

Daily staff briefings including comprehensive information on members and guests and any other relevant information

Showing leadership thorough thoughtful decision making

Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately

Taking immediate corrective action when any incidents occur

Ordering and purchasing of products for the Club

Manage and operate the POS system and ensure all items are updated as necessary

Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving

To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards

Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s and Club Manager deadlines for menu printing

Coordinate tasks and work with other departments to ensure that the department runs efficiently

Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees

Ensure employee compliance with company standards and policies and external regulations

Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job

Assign and ensure work tasks are completed on time and that they meet appropriate quality standards

Maintain the highest level of appearance at all times

P&D Responsibilities

Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently

Manage the Annual leave responsibly ensuring that employees take their entitlement within the year

Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for

Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards

Communicate via regular team meetings, one to one job chats and training sessions

Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines

Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures

Participate and lead internal trainings and attend external trainings where necessary

Train and develop the team to deliver to Soho standards and exceed customer’s expectations

Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met

Finance and Economy

Report cash takings accurately on a daily basis ensuring adherence to company policies

Maintain costs and wage margins within budget

Inspire, lead and motivate the team to produce drinks to specification to control/achieve profitability

Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources)

Health & Safety

Adhere to food safety and handling policies and procedures such as First In-First Out (FIFO) and Cold Chain compliance, across all food related departments or areas

Ensure daily fridge temperature records and food labelling are maintained and up to date at all times

Maintain the highest level of health and hygiene standards and respect HACCP

Ensure personal hygiene requirements are adhered to

Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures and that all the team are aware of their Health and Safety responsibilities

Ensure that any accidents of colleagues, Members, Guests and Visitors are reported immediately to the appropriate people

Ensure the team wears appropriate protective clothing when necessary

Profil :

Avoir déjà travaillé en tant qu’Assistant(e) Responsable de la Restauration ou rôle similaire au sein d’un hôtel ou d'un restaurant réalisant du volume

Avoir de l’aisance avec les logiciels de management tels que : OpenTable, Micros

Avoir de l’aisance avec les chiffres

Être un bon communiquant et avoir de l’aisance relationnelle

Faire preuve de leadership auprès des équipes, les fédérer

Avoir la capacité de travailler durant les horaires d’ouvertures (soirs, weekends, vacances scolaires)

Un diplôme en hôtellerie et restauration est un plus

Maitrise du français et de l'anglais professionnel obligatoire

Avantages :

Journée en continu (sans coupure)

Poste Cadre forfait 218 jours

Service de taxi Bolt à partir de minuit et demi (cagnotte mensuelle de 240€ à 320€)

Cafétéria en interne avec repas à disposition

Membership EveryHouses (nuit à prix préférentiel, 50% de réduction sur l’addition…)

Prime d'ancienneté

Uniforme fourni

Remboursement du titre de transport (50%)

Mutuelle d'entreprise avec options disponibles

Cours de sport et de bien-être collectifs (running, yoga, boxe, HIT...)

Projection de film mensuelle au Cabaret et diverses activités sociales (tournois de pingpong, afterwork…)

Programme de formations et opportunités de développement de carrière

Tarifs préférentiels sur les produits Cowshed et Soho Home

Avantages de la House