Technician

Job Description

We are looking for a hands-on, technically competent and service-oriented individual to join our Service Department as a Service Technician.

The successful candidate will be responsible for troubleshooting, diagnosing and repairing SMEG small and major domestic appliances, ensuring that all service and repair work is carried out professionally and in accordance with the company's quality standards.

Key Responsibilities

Technical Service & Repairs

• Perform troubleshooting, diagnosis and repair of Small Domestic Appliances (SDA) and Major Domestic Appliances (MDA).
• Attend to on-site service appointments and carry out repairs at customers' premises.
• Conduct workshop repairs for appliances brought into the service centre.
• Identify product faults and determine the appropriate repair solutions.
• Carry out testing and quality checks to ensure appliances are functioning properly after repair.
• Provide technical explanations and advice to customers regarding product usage and maintenance.

Service Operations

• Handle service jobs professionally and complete assigned tasks within the stipulated timeframe.
• Prepare service reports and update repair records accurately.
• Identify and report recurring product defects or technical issues to the Service Department.
• Coordinate with the Service Department on spare parts requirements and repair progress.
• Maintain proper care of tools, equipment and service vehicles.
• Ensure compliance with workplace safety procedures and company service standards.

Job Requirements

• Minimum NITEC / Higher NITEC in Electrical, Electronics, Mechanical Engineering or a related field.
• Previous experience in appliance servicing or electrical/electronic repairs will be an advantage.
• Knowledge of electrical and electronic troubleshooting.
• Able to read and understand technical drawings, wiring diagrams and service manuals.
• Possess good problem-solving and troubleshooting skills.
• Customer-oriented with good communication skills.
• Able to work independently and as part of a team.
• Willing to perform on-site servicing at customers' premises.
• Must possess a valid Class 3 driving license, will need to drive to client site.