Operations Support Coordinator

Location: Tilbury Job Type: Full-time, Permanent

We are seeking a highly organised and customer-focused Operations Support Coordinator to join our client's busy operations team. This role is perfect for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and acts as a crucial link between customers, operational teams, and external partners.

Day-to-day of the role:

• Act as a central point of contact for customers and operational teams.
• Coordinate information across various communication channels.
• Support the planning and delivery of daily operational activities.
• Monitor and update systems to ensure information remains accurate and current.
• Investigate and resolve customer and operational queries.
• Liaise with internal teams and external partners to maintain service standards.
• Manage administrative tasks and maintain accurate documentation.
• Assist with reporting and data management activities.
• Support continuous improvement and process efficiency initiatives.

Required Skills & Qualifications:

• Previous experience in a customer service, coordination, administration, or support-based role within the logistics industry
• Strong organisational skills with the ability to manage changing priorities.
• Excellent communication skills and a professional approach.
• High levels of accuracy and attention to detail.
• Confidence using Microsoft Office and other business systems.
• A proactive mindset with strong problem-solving abilities.
• The ability to build positive working relationships at all levels.
• Experience in logistics, transport, operations, or supply chain environment.
• Familiarity with industry systems, customer platforms, or data management tools is a plus.