Operations Manager

Responsibilities:

Oversee the company's day-to-day operational activities and ensure smooth execution of business processes. Coordinate internal teams, workflows, projects, and activities across sales, marketing, administration, and other business functions. Develop, implement, and continuously improve standard operating procedures (SOPs), workflows, and internal processes. Monitor team performance, productivity, deliverables, and adherence to established processes. Set clear operational expectations, deadlines, and performance standards. Coordinate workflows relating to property listings, client enquiries, property marketing, sales activities, and other real estate operations. Ensure property information, listings, documents, and related operational records are properly organized and updated. Monitor sales and operational pipelines to ensure leads, client enquiries, appointments, property viewings, and follow-ups are handled appropriately. Track ongoing projects, assignments, property-related activities, and operational deliverables to ensure timely completion. Follow up with team members and relevant stakeholders on outstanding tasks, client matters, and deadlines. Identify operational inefficiencies, bottlenecks, recurring issues, and areas for improvement. Develop and implement practical solutions to improve efficiency, productivity, client experience, and service delivery. Coordinate internal communications and ensure important information is communicated effectively across teams. Prepare and maintain operational reports, trackers, dashboards, and performance updates. Monitor key operational and business metrics and provide regular reports and recommendations to Management. Support Management in implementing business strategies, operational initiatives, campaigns, and organizational priorities. Work closely with sales and marketing teams to ensure operational support for property campaigns, launches, promotions, and lead-generation activities. Coordinate with agents, contractors, vendors, service providers, property partners, and other relevant stakeholders where applicable. Monitor the progress of property-related activities and ensure relevant stakeholders are informed of updates, delays, or issues. Assist in resource planning and ensure teams have the tools, information, and systems required to perform effectively. Monitor operational costs and identify opportunities for improved resource utilization and cost efficiency. Establish and maintain systems for documentation, reporting, accountability, and follow-up. Support the planning and execution of company projects, campaigns, property launches, events, and special initiatives. Ensure operational policies, procedures, and company standards are consistently followed. Escalate significant operational risks, client issues, delays, or performance concerns to Management promptly. Maintain confidentiality when handling sensitive company, client, employee, property, and business information. Continuously identify opportunities to improve the company's operational structure, client experience, and ways of working. Perform other reasonable operational and management duties assigned by Management.

Requirements:

Minimum of 2–5 years' experience in operations, administration, project management, business management, real estate operations, or a related field.

Previous experience as an Operations Manager, Operations Lead, Business Operations Manager, Project Manager, or similar leadership role is strongly preferred.

Experience within real estate, property management, construction, sales, or a related industry is an advantage.

Proven experience managing teams, workflows, projects, or multiple operational functions.

Strong understanding of business operations, process improvement, and performance management.

Strong understanding of client management, sales support, and business workflows.

Excellent organizational and time management skills.

Strong leadership, delegation, and team coordination abilities.

Excellent written and verbal English communication skills.

Strong problem-solving and decision-making skills.

Ability to analyze operational data and translate findings into practical actions.

Strong proficiency with digital productivity, communication, CRM, and project management tools.

Experience with tools such as Google Workspace, Microsoft Office, Slack, ClickUp, Asana, Trello, Notion, Monday.com, CRM platforms, or similar tools.

Strong reporting, documentation, and presentation skills.

Ability to manage multiple priorities in a fast-paced environment.

Ability to work independently and take ownership of responsibilities.

High level of accountability, professionalism, discretion, and attention to detail.

Reliable internet connection and suitable equipment for remote work.

Willingness and ability to work according to a schedule aligned with Eastern Time (ET).

Key Skills:

Real Estate Operations

Operations Management

Team Leadership

Process Improvement

Project Coordination

Sales Operations

Client Management

Workflow Management

Performance Management

Property Operations

Strategic Planning

Problem-Solving

Decision-Making

Reporting & Analytics

SOP Development

Resource Management

Communication

Time Management

Risk Identification

Accountability & Follow-Up

Performance Expectations:

Performance will be assessed based on factors including:

Operational efficiency and effectiveness.

Timely completion of projects and deliverables.

Team productivity and accountability.

Effective coordination of sales, marketing, property, and administrative workflows.

Successful implementation and improvement of operational processes.

Quality and accuracy of operational reporting.

Reduction of recurring operational issues and bottlenecks.

Effectiveness of team coordination and internal communication.

Accuracy and organization of property, client, and operational records.

Timely handling and follow-up of client and business-related activities.

Adherence to company processes, policies, and standards.

Quality and speed of problem resolution.

Resource utilization and operational cost efficiency.

Successful execution of property campaigns, projects, and company initiatives.

Ability to identify risks and address operational challenges proactively.

Contribution to overall business performance, client experience, and organizational growth.

What We Offer:

Remuneration: NGN 275,000 monthly.

Fully remote work arrangement.

Opportunity to work closely with Management and influence the operations of a growing real estate business.

Professional growth and leadership development opportunities.

Opportunity to build and improve systems, processes, and operational structures.

Exposure to real estate sales, property marketing, client management, and business operations.

A dynamic and performance-driven working environment.