Cold Caller / Appointment Setter

Responsibilities:

Introduce the company and its services clearly and professionally.

Engage prospects in meaningful conversations to understand their needs and determine suitability.

Qualify prospects based on established criteria.

Identify decision-makers and key contacts within target businesses.

Schedule qualified appointments and meetings for the sales team.

Confirm scheduled appointments and follow up with prospects to reduce no-shows.

Conduct follow-up calls and communications with prospects who require additional information or time.

Handle common objections professionally and maintain control of conversations.

Maintain accurate records of calls, conversations, prospect information, follow-ups, and appointments.

Update CRM systems, spreadsheets, or other lead management tools promptly.

Track and report daily and weekly calling activities and appointment results.

Work toward agreed targets for calls, conversations, qualified leads, and appointments booked.

Research prospects before or during outreach where necessary to improve the quality of conversations.

Follow approved scripts, messaging, and sales processes while maintaining a natural and conversational approach.

Provide relevant feedback on prospect responses, objections, market reactions, and lead quality.

Collaborate with the sales and marketing teams to improve outreach strategies and messaging.

Perform other reasonable sales and business development duties assigned by Management.

Requirements:

Minimum of 2 years' experience in cold calling, telemarketing, appointment setting, lead generation, sales, customer acquisition, or a similar role.

Proven experience making outbound calls and engaging prospective customers.

Excellent spoken English with clear pronunciation and strong conversational ability.

Confident and persuasive telephone manner.

Strong listening and questioning skills.

Ability to communicate value clearly and handle objections effectively.

Strong follow-up and relationship-building skills.

Ability to remain motivated and professional when dealing with rejection.

Target-driven, competitive, and results-oriented mindset.

Strong organizational and time management skills.

Comfortable working with CRM systems, spreadsheets, calling platforms, and communication tools.

Ability to accurately document prospect information and call outcomes.

Ability to work independently and consistently in a remote environment.

Reliable internet connection and suitable equipment for remote work.

Willingness to work according to the operating hours of the target market.

Key Skills:

Cold Calling

Appointment Setting

Lead Generation

Prospecting

Sales Communication

Objection Handling

Active Listening

Persuasion & Negotiation

Follow-Up

Customer Qualification

CRM Management

Relationship Building

Target & Performance Management

Performance Expectations:

Performance will be assessed based on factors including:

Consistency and quality of outbound calls.

Number of meaningful prospect conversations.

Qualified leads generated.

Appointments successfully booked.

Appointment attendance and show-up rates.

Quality of prospects booked for the sales team.

Follow-up consistency.

Accuracy of CRM and lead records.

Ability to meet agreed targets.

Professionalism and quality of communication.

Ability to improve performance based on feedback and results.

Willingness and ability to work according to a schedule aligned with Eastern Time (ET).

What We Offer:

Remuneration: NGN 250,000 per month.

Fully remote work arrangement.

Performance-driven working environment.

Opportunity to develop sales, business development, and client acquisition skills.

Opportunity for professional growth and career development.