Officer Operations (Bali)
About the company
VFS Global is the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and impartial tasks related to documents, identity management, and other citizen services for its client governments, enabling them to focus entirely on the critical task of assessment. Qualifications & Experience
Your tasks
Tasks & Responsibilities
- Review documents and collect applications for documents processing.
- Address customer/applicant queries in person or via email and telephone.
- Handle cash and bank transactions when assigned, ensuring 100% accuracy.
- Record and maintain all application data, ensuring accurate and timely data entry with zero errors.
- Oversee the administration and logistics of documents delivery to the consulate, applicant, or logistics company.
- Adhere to standard operating procedures, manuals, and guidelines without deviation.
- Inform applicants about available Value-Added Services and ensure the delivery of these options to applicants/customers.
- Encourage applicants to provide feedback on the services offered and their overall experience at the application center.
- Ensure that all processes are completed within the mandated turnaround time (TAT).
Requirements
- Minimum Bachelor's degree (S1) in any field
- Experience in Data Entry
- Strong communication skills
- Proficiency in written and spoken English
Skills:
- Microsoft Office
- Communication Skills
- Customer Service
- Scheduling