Operation Excellence

A. Monitoring Supervision & Operational Control

• Supervise shipment monitoring team during assigned shift
• Ensure real-time visibility of all active shipments
• Monitor SLA compliance and escalation accuracy
• Review and validate delay classification
• Ensure proper shift handover and case continuity
• Handle major operational escalations
• Prepare daily monitoring performance reports

B. Operational Performance Analysis

• Analyze shipment performance trends (delay %, SLA compliance)
• Identify recurring operational issues
• Conduct Root Cause Analysis (RCA)
• Recommend corrective and preventive actions
• Monitor implementation of improvement initiatives

C. Cost Efficiency & Control

• Analyze transportation cost per shipment / route / Unit type
• Monitor budget vs actual cost variance
• Identify cost leakage (detention, overtime, empty mileage)
• Evaluate cost efficiency per fleet unit
• Propose cost-saving initiatives
• Support operational margin improvement

D. Fleet Utilization & Asset Productivity

• Monitor fleet utilization rate
• Analyze idle time and empty return percentage
• Evaluate route optimization opportunities
• Track productivity metrics (trips per vehicle, revenue per vehicle)
• Recommend strategies to improve asset efficiency

E. Continuous Improvement & Process Optimization

• Review and update operational SOPs
• Develop dashboards and performance tracking tools
• Lead improvement projects (cost reduction, SLA improvement)
• Support automation and system enhancement initiatives

Placement : PIK, Elang Laut

Skills: Data Analysis, Strategic Thinking, Transportation Planning, Microsoft Excel, Analytical Skills, Logistics Management