IT Operation Center (ITOC)

Job Description Roles :

• Monitoring and checking application service and infrastructure alerts
• Monitoring and evaluating applications/services, resource capacity, infrastructure & network to make sure in good condition
• First handling resolution, support, implementation and troubleshooting activities related to applications and server and network infrastructure
• Create report related with resource Infrastructures (Server & Network)
• Generate data on resources for Application Infrastructure (Servers and Networks)
• Handling incident ticket related with application, service and infrastructure (server & network)
• Perform incident-quick workaround
• Incident escalation in time
• Managing coordination within teams to handle incident ticket
• Config Network device for open port, IPSEC, GSLB DNS, Swing network, SSL VPN
• Config server for provisioning, mounting and hardening
• Troubleshoot network connection, VPN, and Wifi

Qualifications

• Proven experience as IT NOC / System Engineer or similar position at least 1 years’ experience.

Technical:

• Administrator Linux
• Networking (Switching, Routing, Firewall, Loadbalance)
• Tools Monitoring (Grafana, PRTG, Kibana, Datadog)
• Firewall NGAF (Fortigate & Sangfor)

Nice to have:

• Microservice (Container, Docker)
• Container Orchestration (Kubernetes)
• Scripting (programming language)
• Database (Mysql, Oracle, Psql)
• Redis
• ELK
• Cloud Infra (GCP, AWS, HWC)

Techncal knowledge documentation processed to be WI, SOP, Guidelines

Skills: Linux, Tools Monitoring, Networking, Scripting, Firewall