Customer Service Manager

Responsibilities:

Coordinate with Operations to ensure garments are processed, quality-checked, and ready within agreed turnaround times. Monitor pending, delayed, and priority orders and proactively follow up with relevant teams. Manage escalated customer complaints and ensure timely resolution. Develop and enforce customer service standards, SOPs, and service protocols. Lead, train, and supervise frontline customer service teams. Monitor customer satisfaction, complaints, turnaround times, retention, and overall service quality. Maintain accurate customer records and follow-ups using CleanCloud CRM and other relevant systems. Work closely with Operations, Logistics, Quality Control, and Branch teams to improve the customer journey. Provide regular reports and actionable management insights.

Requirements:

4–6 years of experience in Customer Experience, Customer Service, Service Operations, Retail, or a related field.  Minimum of 2 years in a managerial or supervisory role. Strong leadership, communication, problem-solving, and complaint-resolution skills. Experience managing teams and driving customer satisfaction and retention. Ability to work effectively across multiple departments and manage service operations.