Card Product Specialist

About the job

Term: 12 months

Client location: Dubai, UAE

Division: Cards

Reports to: Head of Cards

Relevant experience: 12 years in cards product and portfolio management

Mandatory requirements

English and Arabic language proficiency (preferred)

Local experience in the UAE banking market

Cards product management and project management experience

Purpose of the project

The cards product specialist will support in launching credit and debit cards, focusing on profit and growth for cards, including revenue, credit costs, and direct/allocated costs. The role involves product management for cards, audits, compliance matters, and complaints support. The specialist will guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy, with a focus on the whole of bank value which is not limited to card launches and ongoing product management.

Key activities

Core responsibilities and accountabilities

Launch new products and manage the end-to-end process of product development, from conceptualization to market introduction

Guide and support in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy

Support the commercialization of new products and launch of new products and solutions by recommending pricing, providing sales tools, and training the sales team to ensure knowledge transfer resulting in successful sales in partnership with acquisitions

Manage product management for cards, audit, compliance matters, and complaints support

Provide guidance and support to client-facing professionals and sales teams to solve complex client needs through products

Support monitoring of product performance post roll-out and help resolve product or sales issues to ensure continuous product improvement

Support in delivery of large programs for clients from initiation to benefit realization including portfolio management

KPIs

GDV and revenue growth from card products

Number of successful card launches and time to market

Reduction in credit costs and fraud

Successful execution of marketing campaigns

Customer satisfaction and superior customer experience

Timely and effective product roll-out and commercialization

Knowledge and experience

Bachelor's degree in a relevant field (e.g., computer science, engineering, management, or business)

Experience in cards product management, project management, and coordination between different functions

Strong knowledge of consumer banking and card products

Understanding audit, compliance matters, and complaints support

Ability to execute marketing campaigns and develop end-to-end solutions

Experience in training internal stakeholders and performing competitive benchmarking