Account Manager, Channel Partner
About Our Company:
At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back.
Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.
Responsibilities: Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), serving as the primary commercial point of contact.
Drive revenue growth and retention through partners by proactively managing renewals, identifying expansion opportunities, and supporting partner‑led new business.
Act as a trusted advisor to partners, aligning Patch My PC solutions to their business models, customer needs, and go‑to‑market strategies.
Retain responsibility for the end‑customer experience when customers engage directly, including onboarding support, issue resolution, commercial questions, and escalations, in coordination with the partner.
Orchestrate partner‑led opportunities end‑to‑end, including pipeline management, forecasting, and contract negotiations, while collaborating closely with internal teams.
Build strong product and industry knowledge to effectively position value, identify expansion opportunities, and support both partners and customers.
Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting, prioritization, and partner execution.
Required Skills: 5+ years of experience in B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors).
Demonstrated ability to own and grow partner relationships, influencing partner-led pipelines and delivering measurable revenue and retention outcomes.
Proven ability to manage renewals, expansions, and complex deal cycles through channel partners
Ability to balance partner ownership with responsibility for the end-customer experience when customers engage directly for onboarding, issue resolution, or commercial support.
Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority.
A growth mindset; open to feedback, quick to adapt, and always looking to improve in a fast-evolving environment
High level of operational discipline, including accurate pipeline and account management in CRM systems (e.g., Salesforce).
Nice-to-Haves: Exposure to partner enablement activities such as co ‑ selling, sales training, or joint go ‑ to ‑ market planning.
Familiarity with subscription ‑ based SaaS models, including device ‑ or usage ‑ based licensing.
Equal Opportunity Employer: Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.
Work Authorization: To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.