Operations Manager - Park Plaza Eindhoven

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, just a short walk from Eindhoven Central Station, the Van Abbemuseum, Strijp-S, and the vibrant city centre. Guests enjoy contemporary comforts including an indoor swimming pool, fitness centre, saunas, two restaurants, a welcoming social space, and convenient on-site parking, making the hotel an ideal destination for both business and leisure stays.As an Operations Manager, you will be responsible for the overall service delivery of the hotel, ensuring a seamless and high-quality guest experience across all departments. Acting as the right hand of the General Manager, you will lead daily operations, support Heads of Department, and drive performance through a hands-on approach. In this role, you will balance operational responsibilities with leadership development, acting as deputy in the absence of the General Manager, and taking ownership in a dynamic, smaller hotel environment.Thinking about relocating for your next career move? We welcome applications from across the Netherlands and abroad and can provide relocation support to help make your transition to Eindhoven as smooth as possible. We are happy to discuss the options available during the recruitment process.ResponsibilitiesBrand, Guest Experience & Operations• Ensure the guest experience is consistently delivered across all departments in line with brand and company standards• Monitor guest feedback and implement improvements to enhance service deliveryFinance & Commercial• Use company reporting tools and data to support operational and commercial decision-makingDrive productivity and cost control, including payroll management and adherence to financial targetsPeople Management & Leadership• Lead and support Heads of Department in driving engagement, performance, and development• Act as a role model for leadership behaviours aligned with PPHE values and company cultureAs