Infrastructure Facilities Operations Engineer (Batam)
Note to candidates: this role is based out of Batam, Riau Islands
About Nscale
Nscale is taking on the hyperscalers by building a vertically integrated cloud built for AI. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.
As a Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do.
Infrastructure Facilities Operations Engineer (Batam)
The Infrastructure Facilities Operations Engineer is responsible for the operational performance, reliability, and compliance of all data centre facilities within Batam DC sites.
This role oversees power, cooling, mechanical & electrical (M&E) systems, environmental controls, life safety systems, and facility vendors. You will ensure sites operate at peak performance, meet uptime targets, and scale to support high-density AI workloads.
This is a strategic and hands-on leadership role requiring deep technical knowledge, operational rigor, and strong cross-functional collaboration.
What You'll Be Doing
Regional Facilities Operations Ownership
Oversee day-to-day facilities operations across multiple regional sites
Ensure continuous availability of critical infrastructure (UPS, generators, switchgear, chillers, CRAC/CRAH units, liquid cooling systems)
Maintain uptime in line with SLA and business requirements
Serve as regional escalation point for facility-related incidents
Reliability & Performance Management
Drive improvements in uptime, resiliency, and energy efficiency
Monitor key metrics (PUE, cooling efficiency, power utilization, capacity headroom)
Lead root cause analysis (RCA) for facility incidents and implement corrective actions
Ensure preventative maintenance programs are executed to global standards
Capacity & High-Density Readiness
Partner with infrastructure and engineering teams to ensure facilities can support high-density GPU deployments
Validate power and cooling capacity for expansion projects
Support rack density optimization and liquid cooling strategies where applicable
Oversee commissioning of new infrastructure and retrofits
Vendor & Contract Management
Manage third-party facility vendors and maintenance contractors
Oversee service contracts and ensure SLA adherence
Conduct vendor performance reviews and drive continuous improvement
Optimize regional facilities operating costs without compromising reliability
Compliance, Risk & Governance
Ensure compliance with local regulatory requirements and safety standards
Maintain audit readiness and documentation standards
Lead health, safety, and environmental (HSE) adherence across sites
Develop and maintain business continuity and disaster recovery readiness
About You
Bachelor in Mechanical Engineering or Electrical Engineering
5+ years of experience in Data Centre Facilities operations or critical infrastructure management
Experience in high-density AI/HPC workloads
Strong knowledge of electrical and mechanical systems (UPS, generators, switchgear, cooling plants, CRAC/CRAH, liquid cooling)
Experience in managing multi-site and regional operations
Proven track record of maintaining high availability environments
Strong written and verbal English skills to manage tickets, document activities, and communicate effectively with internal stakeholders and colocation (colo) providers
Strong communication skills in Bahasa Indonesia
Equal Opportunities Statement
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.