Assistant Operations Manager

WHAT YOU’LL LEAD:

• Oversee and coordinate daily operations to ensure activities are carried out efficiently and consistently in accordance with Company policies, procedures, standards and client requirements.
• Plan and coordinate manpower deployment according to operational requirements, ensuring appropriate resource allocation and coverage.
• Monitor attendance, productivity and overall team performance, and work closely with Supervisors and Team Leaders to ensure responsibilities are clearly communicated and followed through.
• Coordinate operational schedules, assignments, manpower arrangements and replacements to support smooth business operations.
• Monitor service quality and address operational issues, feedback and complaints in a timely and professional manner.
• Monitor the utilisation of manpower, equipment, materials and other operational resources to promote efficiency and minimise wastage.
• Ensure operations comply with Company policies, SOPs, workplace safety requirements, ISO 9001 & ISO 45001 and applicable regulations.
• Identify operational risks, gaps and areas for improvement, and implement appropriate corrective and preventive measures.
• Prepare and review operational reports covering manpower, attendance, productivity, performance and other key operational matters.
• Support staff training, development and performance improvement, while promoting accountability, teamwork and professionalism.
• Develop and implement initiatives to streamline workflows, improve productivity and strengthen operational effectiveness.
• Provide Management with regular operational updates, recommendations and improvement initiatives.
• Support and undertake other duties, projects and initiatives as assigned by Management from time to time.

ROLE PROFILE:

• A Diploma, Degree, WSQ Diploma or relevant WSQ certification, ITE qualification, WPLN certification, or other relevant qualifications.
• We also welcome candidates who may not have formal academic qualifications but have solid hands-on operations experience, good leadership skills and a strong willingness to learn and grow with us.
• Minimum 1–3 years of relevant operations or supervisory experience.
• Relevant experience in warehousing or cleaning operations is an advantage.
• Experience in managing manpower-intensive operations is an advantage.
• Strong organisational, coordination and problem-solving skills.
• Strong leadership, communication and interpersonal skills.
• Able to work independently and manage multiple priorities effectively.
• Proficient in Microsoft Office and operational management systems.
• Strong sense of responsibility, accountability and ownership.