Retail Sales Specialist
Company Description Leadway is one of Nigeria’s largest non-banking financial services providers, known for strong customer focus, operational excellence, and solid business performance. As a diversified holding company, Leadway operates across insurance (life and non-life), pension fund administration, health management, asset management, and wills and trusts services. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Côte d’Ivoire), and Leadwayassurance (Côte d’Ivoire). Leadway serves both individual and corporate clients across key sectors such as construction, manufacturing, oil and gas, shipping, aviation, and government institutions. Team members join a dynamic organization with opportunities to grow within a broad financial services group.
Role Description This is a full-time hybrid role based in Lagos, with a mix of on-site work and some work-from-home flexibility. The Retail Sales Specialist will engage walk-in and referred customers, understand their needs, and recommend suitable financial products and services across Leadway’s portfolio. Responsibilities include explaining product features and benefits, handling inquiries, managing sales transactions, and ensuring accurate documentation and follow-up. The role involves building and maintaining strong customer relationships, providing prompt and professional service, and meeting individual and team sales targets. The Retail Sales Specialist will also gather customer feedback, support promotional activities, and collaborate with colleagues to improve the overall retail experience.
Qualifications
Candidates should possess strong Retail Sales and Product Knowledge skills to effectively present and match solutions to customer needs. Candidates should possess excellent Interpersonal Skills and Communication skills to build trust, explain offerings clearly, and interact with diverse customers. Candidates should possess solid Customer Service skills to handle inquiries, resolve issues, and maintain a positive customer experience. Candidates should ideally have basic numeracy and computer literacy skills for handling transactions, records, and reporting. Relevant experience in retail, banking, or financial services sales is an advantage. Minimum of a relevant diploma or degree is preferred; professional certifications in sales or finance are a plus. Ability to work in a target-driven environment, with strong attention to detail and ethical conduct.
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