Operations Executive

About the Role This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager. Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return. Daily operation works – Ensure all daily operations to be done properly Complete assignment and reports to supervisor/operation manager

Key Responsibilities New group bookings, including series and ad hoc

Push confirmation of services, including hotels and ground services

Deadline control

Revenue/budget control

Regular update of sign up pax

Communicate with agents, LPICs and HRD people whenever it needs

Cancel groups when required and follow up cancellation fee if any

Materialize groups when approved by agents and make sure all services to be confirmed properly by due time

Change services and follow up confirmation by due time

Finalize groups and send out final document to agents

Check BIS reports and create invoices

Trouble shooting while groups are in the trip

Join weekly operation team meeting for information sharing and case study

Complete assignment and reports to supervisor/operation manager

Internal Communication

Clear, open and effective communication with Destination Management Office Operations

Collaboration with Sales teams

Price and condition negotiations with clients and Destination Management Office

Other duties as and when assigned by manager .

To Succeed In The Role, You Should Have: Service-oriented with very positive working attitude

Ability to prioritize work effectively, work independently with minimum supervision.

Attentive to details and sensitive to figures.

Organization skills and ability to multitask in a fast paced work environment.

Highly motivated and a good teamwork player

Knowledge of European destination is an advantage

Min 1-2 working experience in the operations function, in travel industry is an advantage.

We Are Looking for a Person is: A good team player.

Communicative.

Willing to learn.

Self-motivated.

Excellent attention to detail.

With good communication skills.

With critical thinking.

Able to work independently with minimum supervision

Able to work in a team and a collaborative environment.

What We Offer: Opportunity to work in an international environment

Diverse & Inclusive culture

Learning and training opportunities for growth

Dedicated Employee Engagement Activities