Senior Program Manager, Direct-to-Patient

Accountabilities: The Senior Program Manager will lead the planning, coordination, and execution of a large-scale direct-to-patient program, ensuring operational readiness and alignment across internal teams and external partners. This role serves as a central point of coordination, driving governance, risk management, and continuous improvement throughout the launch lifecycle.

Build and manage an integrated launch roadmap covering patient intake, telehealth, prescribing, fulfillment, billing, and support operations.

Own program timelines, milestones, dependencies, resources, and critical paths to ensure successful delivery against launch objectives.

Establish launch readiness frameworks, including readiness criteria, checklists, testing plans, and Go/No-Go decision processes.

Identify, track, and resolve risks, issues, and dependencies through structured RAID management and escalation processes.

Coordinate execution across commercial, medical, regulatory, legal, operations, analytics, and technology teams.

Lead governance meetings, maintain decision tracking, and provide clear executive-level reporting on program progress and risks.

Support onboarding, integration, testing, and performance management of external vendors and technology partners.

Coordinate user acceptance testing, end-to-end patient journey validation, and issue resolution before launch.

Establish operating rhythms, reporting structures, and documentation practices that ensure program transparency.

Partner with analytics teams to develop performance dashboards and key metrics related to conversion, adherence, service levels, and channel effectiveness.

Lead post-launch reviews and optimization initiatives to improve future program scalability and performance.

Requirements:

The ideal candidate is an experienced program leader with a background managing complex initiatives in healthcare, digital health, life sciences, or technology-driven environments. They should demonstrate strong stakeholder management skills, operational discipline, and the ability to deliver results in highly regulated and fast-moving settings.

Bachelor’s degree with 6+ years of program/project management, commercial, digital health, or operations experience, or equivalent experience through other education pathways.

Experience managing complex, multi-functional programs involving multiple stakeholders, workstreams, and external partners.

Background in healthcare, pharmaceutical commercialization, biotech, digital health, telehealth, consumer health, or related industries preferred.

Proven ability to manage large-scale launches with compressed timelines and structured decision-making processes.

Experience coordinating vendors and partners, including technology platforms, fulfillment providers, pharmacy services, and operational teams.

Understanding of system integrations, API workflows, data flows, and performance reporting environments.

Ability to collaborate effectively with Legal, Regulatory, Compliance, and other teams in highly regulated industries.

Strong knowledge of program management methodologies and tools such as Agile, waterfall, Smartsheet, Jira, or MS Project.

PMP, CSM, or similar certification is a plus.

Excellent communication, executive presentation, and stakeholder management skills.

Strong analytical mindset with the ability to prioritize competing demands and operate effectively in ambiguous environments.

Benefits:

Competitive annual salary range of $149,349.25–$202,060.75 USD, depending on skills, experience, qualifications, and other job-related factors.

Comprehensive health and welfare benefits, including medical, dental, and vision coverage.

Retirement and savings plans with company contributions.

Life and disability insurance coverage.

Flexible spending account options.

Annual bonus opportunities based on eligibility.

Stock-based long-term incentive opportunities.

Generous paid time off programs.

Flexible work models where applicable.

Career development opportunities and resources to support professional growth.

Collaborative environment focused on innovation, scientific advancement, and patient impact.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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