Senior Case Manager

Accountabilities: Manage complex, difficult, and crisis-related case situations while providing compassionate, client-centered support.

Conduct comprehensive assessments to understand clients’ individual, family, social, employment, housing, and integration needs.

Co-create individualized case management and self-sufficiency plans with clients and coordinate the services required to achieve their goals.

Welcome and orient newcomers to their communities and help them access appropriate resources and support systems.

Assist clients in securing safe, appropriate, and affordable housing while developing and maintaining relationships with local landlords.

Help clients establish realistic and ambitious employment goals, develop employability plans, and overcome barriers to employment and family self-sufficiency.

Connect clients with services such as English language education, transportation, childcare, healthcare, immigration assistance, employment resources, and other community programs.

Advocate for clients and help them access federal, state, local, and nonprofit programs for which they may be eligible.

Coordinate referrals and services with internal programs, ORR service providers, immigration legal organizations, community agencies, and other professional providers.

Provide interpretation, translation, transportation, and practical assistance when necessary to help clients attend appointments, interviews, and essential services.

Administer rental assistance in accordance with program guidelines and applicable funder requirements.

Maintain accurate case files, case notes, service records, public assistance information, databases, and required reports.

Monitor client progress, evaluate the effectiveness of support plans, and recommend adjustments based on changing needs.

Stay current on immigrant-related issues, federal and state policies, available services, and changes affecting access to resources.

Build and maintain strong relationships with community organizations, social service providers, volunteers, and professional partners.

Communicate with volunteer coordinators to organize appropriate volunteer support for client welcome and pre-arrival activities.

Develop and deliver targeted training for case management staff and participate in relevant trainings and conferences.

Represent the program at meetings, community events, and speaking engagements relevant to the position.

Perform duties in a culturally and linguistically appropriate manner and work varied schedules, including occasional evenings and weekends.

Requirements:

Bachelor’s degree in a related field.

At least 4 years of previous experience in case management or human service delivery supporting U.S. refugee and/or immigrant populations.

Minimum age of 21.

Deep understanding of social casework principles and practices, including strengths-based and trauma-informed approaches.

Experience with motivational interviewing, empowerment-based case management, and co-creation of self-sufficiency plans.

Strong understanding of cultural humility, anti-racism, equity and inclusion, power differentials, privilege, and intersectionality.

Excellent written and verbal English communication skills, with the ability to demonstrate empathy and build trust across different cultures and languages.

Ability to use culturally responsive and action-oriented approaches to build rapport with newcomers.

Strong assessment, planning, problem-solving, critical-thinking, and systems-thinking skills.

Understanding of how policies and systemic factors influence individuals’ and families’ access to services and resources.

Knowledge of federal and state laws and regulations related to social services and immigration.

Understanding of immigration legal policies and how different forms of immigration relief and ORR eligibility affect access to services.

Strong organizational and time-management skills, with the ability to manage multiple clients, priorities, deadlines, and documentation requirements.

Proficiency with Microsoft Office and relevant case management or client databases.

Ability to use technology such as Zoom, WhatsApp, phone, email, and other digital tools to communicate with clients across diverse U.S. communities.

Strong teamwork and collaboration skills, with the ability to work effectively with colleagues, volunteers, external agencies, and professional service providers.

Strong knowledge of local community resources, social services, support programs, and systems that can help clients achieve self-sufficiency.

Demonstrated cultural competence and a willingness to approach diverse clients with respect, self-awareness, curiosity, and a commitment to continuous learning.

Fluency in additional languages is preferred, particularly languages commonly spoken by refugee and immigrant communities.

Valid driver’s license and proof of insurance.

Ability to accurately document client interactions, progress, services, and relevant information in required systems and databases.

Ability to successfully manage a fully virtual caseload while maintaining strong client engagement and service coordination.

Benefits:

Competitive benefits package designed to support employees’ health, financial security, and well-being.

403(b) retirement savings plan.

Medical, dental, and vision insurance.

18 paid days off, increasing to 24 days after two years.

14 official paid holidays.

12 sick days, accrued monthly.

Life insurance and AD&D coverage.

Short-term and long-term disability coverage.

Employee Assistance Program (EAP).

Health Savings Account (HSA).

Flexible Spending Accounts (FSA).

Opportunity to contribute to meaningful work supporting refugees, immigrants, and newly arrived communities.

Mission-driven environment focused on equity, empowerment, cultural humility, and sustainable community integration.

Grant-funded position expected to continue through September 2027.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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