Représentant du service à la clientèle/Customer Service

Accountabilities: The Customer Service Representative will support daily operations by managing customer requests, processing orders, and ensuring accurate communication between customers, internal teams, and external partners. The role requires strong attention to detail, responsiveness, and the ability to manage multiple priorities in a dynamic environment.

Process customer orders received through phone, email, and other communication channels while ensuring timely confirmations when required.

Manage order entry processes through internal ERP systems and select appropriate shipping methods to support accurate and timely deliveries.

Communicate effectively with customers, clients, suppliers, and internal departments regarding orders, products, shipments, invoices, returns, credits, and account-related questions.

Provide accurate responses to customer inquiries and complaints while escalating complex issues to the appropriate teams when necessary.

Maintain customer account information, update records, and ensure data accuracy across relevant systems.

Monitor backorders, shipment discrepancies, and service issues while helping identify solutions to improve customer satisfaction.

Follow established procedures, workflows, and quality standards to ensure consistent service delivery.

Contribute ideas and recommendations to improve customer service processes and operational efficiency.

Perform additional responsibilities and support other operational activities as required.

Requirements:

The ideal candidate has experience in customer service, order management, or a related support environment, with strong communication skills and the ability to work independently while collaborating with different teams.

Post-secondary education in a related field or equivalent combination of education and professional experience.

0–2 years of experience in a customer service role or similar operational support position.

Strong customer focus with excellent verbal and written communication skills in both English and French.

Ability to manage multiple tasks, prioritize competing requests, and remain organized in a fast-paced environment.

Strong attention to detail with a proactive approach to identifying and resolving issues.

Ability to work effectively both independently and as part of a team with minimal supervision.

Experience with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Familiarity with order entry systems and customer management tools.

Strong problem-solving skills and the ability to maintain high-quality work under pressure.

Benefits:

Competitive salary range of $39,552 CAD - $66,847 CAD .

Comprehensive health, dental, and vision coverage.

Wellness resources supporting physical, emotional, financial, and social well-being.

Support programs for employees and families, including parental leave, caregiver support, and family assistance resources.

Access to professional development opportunities, training programs, mentorship initiatives, and employee resource groups.

Inclusive workplace culture focused on collaboration, respect, and meaningful impact.

Opportunity to contribute to services that improve health outcomes for people and communities.

Full-time position with remote work flexibility.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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