People Experience Specialist

Experience Without Limits Come shape the future of brand experience.

At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full value of experiences by turning bold ideas into meaningful connections.

That takes a team that's bold, curious, and acts as one. We build on each other's ideas, challenge conventions, and show up for one another every day. Here, you'll do your best work, grow quickly, and partner across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what’s next, boldness raises the bar, and every win is shared. Where ownership is expected, egos are left at the door, and the work reflects the passion and talent of the people behind it.

Experience without limits—in your work, your growth, and your impact.

must be able to work hybrid in a Jack NY or Detroit office

The People Experience Specialist plays a critical role in delivering an exceptional employee experience across the full employee lifecycle. This role owns the execution and continuous improvement of People processes from onboarding through offboarding, including employee data management, job changes, leave administration, and employee support.

This is an ideal opportunity for an early career HR professional who is passionate about creating better employee experiences, improving processes, leveraging technology, and using data to drive decisions. The successful candidate is highly organized, detail-oriented, naturally curious, and comfortable challenging the status quo to identify smarter, more efficient ways of working.

This role requires strong critical thinking skills, sound judgment, and the ability to work independently while collaborating across a global organization. The People Experience Specialist will actively explore opportunities to leverage technology, automation, and AI to improve workflows, reduce manual effort, and enhance the employee experience.

Employee Lifecycle Management

Own and execute employee lifecycle processes from onboarding through offboarding, including transfers, promotions, organizational changes, leaves of absence, and terminations

Ensure employee transactions are processed accurately, timely, and in compliance with company policies and local requirements

Serve as a primary point of contact for employees and managers regarding People processes, policies, and programs

Maintain employee records and documentation with a high degree of accuracy, confidentiality, and attention to detail

Coordinate leave of absence administration and employee status changes in partnership with managers, payroll, benefits, and external vendors as needed

Support a positive employee experience by ensuring People processes are clear, efficient, and employee-focused

Process Excellence and Continuous Improvement

Evaluate existing People processes and identify opportunities to improve efficiency, consistency, and employee experience

Question traditional approaches and recommend innovative solutions that simplify work and create better outcomes

Document processes, workflows, and standard operating procedures to create scalable and sustainable ways of working

Partner with People team members to identify opportunities to streamline processes and eliminate unnecessary manual work

Participate in People projects and initiatives focused on operational excellence and continuous improvement

People Technology and Innovation

Maintain and support People systems by ensuring employee data is accurate, complete, and up to date

Identify opportunities to leverage technology, automation, AI, and self-service tools to improve efficiency and employee experience

Assist with system enhancements, testing, implementation activities, and process improvements

Support data audits and governance activities to maintain data quality and integrity

Stay informed on emerging HR technology trends and recommend practical solutions to improve the way work gets done

Data, Reporting, and Insights

Generate recurring and ad hoc People reports and dashboards

Analyze People data to identify trends, risks, and opportunities for improvement

Support reporting related to headcount, turnover, employee movements, leave administration, compliance, and engagement

Apply analytical thinking and sound judgment to identify issues and recommend solutions

Collaboration and Global Mindset

Build strong partnerships across the People team, including HR Business Partners, Talent Acquisition, Total Rewards, Payroll, and Learning & Development

Collaborate effectively across regions and cultures, balancing global consistency with local requirements

Contribute to global People initiatives and organizational projects

Foster a collaborative and solutions-oriented approach to work

Ownership and Accountability

Take ownership for delivering quality outcomes and a positive employee experience

Demonstrate initiative, accountability, and follow-through

Balance speed, accuracy, and attention to detail in a fast-paced environment

Proactively identify issues, solve problems, and drive work forward with minimal supervision

You are likely to thrive in this role if you:

Are naturally curious and constantly look for better ways of doing things

Enjoy solving problems and improving processes

Have strong attention to detail while maintaining a big-picture perspective

Are energized by technology, data, and innovation

Are comfortable challenging the status quo and bringing forward new ideas

Take initiative and proactively identify opportunities for improvement

Enjoy working collaboratively with people across different functions and locations

Think globally and appreciate diverse perspectives and ways of working

Want to build a career in People Business Partner, People Experience, People Operations, or HR Technology

Are excited about the role AI and automation will play in the future of HR

What You Bring

2-4 years of experience in Human Resources, People Operations, HR Administration, Employee Experience, or a related field preferred

Bachelor's degree or equivalent combination of education and experience preferred

Experience supporting employee lifecycle activities including onboarding, employee changes, leave administration, and offboarding preferred

Strong organizational skills and exceptional attention to detail

Demonstrated critical thinking, analytical, and problem-solving abilities

Comfort working with data, reporting, spreadsheets, and systems

Strong written and verbal communication skills

Ability to exercise sound judgment and work independently

Interest in process improvement, technology, automation, and AI

Ability to manage multiple priorities while maintaining accuracy and quality

Proficiency with Microsoft Office applications; experience with HR systems is a plus

Experience across US states and Canada preferred

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