Support Engineer: Modern Endpoint Engineer | Intune • AI • Automation

Job Posting: Systems Engineer

Department: Advanced Services Location: Hybrid/Remote (as applicable) Employment Type: Full-time

About the Role

We’re seeking an experienced Systems Engineer to design, implement, manage and support modern endpoint management across Microsoft and Apple ecosystems with a strong focus on automation, operational excellence, and DevOps-aligned practices. This role blends Intune engineering with automation /AI , CI/CD awareness, and continuous improvement in a multi-customer environment .

What You’ll Do (Key Responsibilities)

Microsoft Intune Engineering

Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices

Lead customer migration projects to Microsoft Intune

Build, manage, and maintain:

Compliance policies

Configuration profiles

Endpoint security policies and baselines

Application deployments and assignments

Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation

Support Windows provisioning workflows, including Autopilot-related processes

Apple Device Management (ABM / ADE / VPP)

Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune

Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)

Support VPP app procurement, assignments, and deployment troubleshooting

Maintain and document repeatable enrollment standards and operational procedures for Apple devices

Automation, DevOps & Operational Excellence

Create and maintain automation for common Intune and endpoint management tasks

Build scripts and repeatable processes to reduce manual portal work and improve consistency

Apply DevOps principles to endpoint and infrastructure workflows, including:

Version controlled scripts and configurations

CI/CD style automation pipelines where appropriate

Standardized build, deployment, and configuration practices

Build, maintain, and monitor configuration standards across customer environments

Improve operational visibility and standardization through reporting, metrics, and structured outputs

Collaborate with peers to test, validate, and continuously improve automation and operational designs

AI Awareness & Enablement

Use AI tools to improve operations, documentation, troubleshooting, and customer outcomes

Collaborate with teams exploring AI driven workflows and automation enhancements

Contribute to or support initiatives using Microsoft Copilot, Connex AI, and/or Azure AI Foundry

Documentation, Training & Collaboration

Produce internal documentation, runbooks, and customer ready guidance

Partner with cross-functional teams to support escalations and standardize best practices

Provide technical guidance and knowledge sharing to support and engineering teams

Contribute ideas and feedback to improve tooling, workflows, and service delivery

What We’re Looking For (Required Qualifications)

Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting

Solid understanding of endpoint security concepts and compliance controls

Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences

Demonstrated ability to document processes and create repeatable operational standards

Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement

Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control

AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms

Interest in using AI to improve service delivery, documentation quality, and operational efficiency

Preferred Qualifications

Experience in a managed services or multi-customer environment

ConnectWise Manage / Asio RMM experience

MD-102 Certification

Bachelor's Degree

Previous consulting experience

Experience managing Apple devices using Apple Business Manager (ABM) & Intune

Why Join Us

High-impact role with ownership over modern endpoint management strategy and execution

Opportunity to build automation and operational improvements that scale across environments

A team culture focused on continuous improvement, standardization, and smart use of emerging tools (including AI)