EUC Support Engineer – Service Desk / Desktop Support
Обов'язково:Security
About the company
Integriti Core is a Singapore-based IT services provider delivering managed infrastructure, security, and end-user support to enterprise and public-sector clients.
Your tasks
Join Integriti Core as an EUC Support Engineer to provide frontline IT support, troubleshoot hardware and software issues, and ensure seamless user experience for enterprise and public-sector clients.
- Resolve user IT issues via phone, email, walk-in, and ticketing portal to ensure timely support
- Troubleshoot Windows and macOS laptops, desktops, printers, and peripherals to maintain device functionality
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint to enhance user productivity
- Reset passwords, unlock accounts, and manage multi-factor authentication in Active Directory and Entra ID for secure access
- Diagnose and fix Wi-Fi, LAN, and VPN connectivity issues to maintain network availability
- Set up new devices and deploy endpoint security and management agents to ensure device compliance
- Maintain accurate IT asset inventory and update the knowledge base to support efficient issue resolution
- Escalate complex technical issues to Level 3 teams within defined service level agreements (SLA) to ensure timely resolution
Requirements
Preferred competencies and qualifications
- Diploma in IT
- CompTIA A+ or Network+ certification
- Microsoft 365 Endpoint Administrator or Modern Desktop certification
- ITIL 4 Foundation certification
- Experience using ticketing tools such as ServiceNow, Jira Service Management, or Freshservice
- Experience with endpoint management or Endpoint Detection and Response (EDR) tools