Systems Engineer

Job Description & Requirements

Job Description & Requirements

We are seeking a proactive and skilled Systems Engineer to join our team. The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. Apply highly developed specialist knowledge and skills in systems administration and works toward continuous optimization of systems performance. Able to implement systems improvements and instruct other IT staff in the resolution of complex issues. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He/She is able to go field to quickly and effectively solve issues as they arise. Able to work under pressure and with minimal supervision. Must have good communication skills and be able to work independently.

Responsibilities

• Deploy, configure, and maintain Windows & Linux systems (Windows Server 2019, 2022, 2025 (24H2) SQL, Azure, RHEL, CentOS, Ubuntu) for new and existing projects.
• Gather technical requirements and recommend appropriate solutions to meet customer needs.
• Perform system installations, testing, solution verification, and fault escalation as needed.
• Diagnose, isolate, and resolve technical issues at both hardware and software levels.
• Apply patches and fixes for hardware and software problems.
• Execute assigned tasks with responsibility, including after-hours work when required to meet deadlines.
• Ensure timely follow-up and resolution of issues to achieve customer satisfaction and maintain high quality standards.
• Travel to customer sites for onsite implementation and support as required (including possible overseas travel).
• Collaborate effectively within a team-oriented, fast-paced environment.
• Continuously learn and adopt new technologies and best practices.
• Perform other related duties as assigned.

Execute Systems Administration Service Levels

• Monitor systems performance and usage, including response times
• Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
• Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
• Determine the systems’ short- and long-term requirements
• Manage systems report production

Advice on System Capabilities

• Advise senior leaders on system concepts and functional capabilities
• Provide technical advice to the team and clients on installation, setup, and configuration of systems
• Interpret internal or external business issues and recommend solutions/best practices
• Implement plans to make systems available to users in a shared, secure and controlled manner

Develop New Systems

• Lead the development of new systems as per the system requirements
• Design security and integrity controls
• Conduct new systems testing and implementation
• Define the system maintenance procedures
• Analyse the use of new systems to identify enhancement needs
• Lead research initiatives for the development of advanced and automated approaches for system administration

Optimise systems performance

• Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Conduct regular system audits and upgrades
• Develop automated processes to define, measure, and report on service quality, stability and capacity

Resolve issues

• Oversee the assessment of risks to systems
• Identify complex system issues to provide advisory to the stakeholders
• Investigate cause of systems issues
• Resolve complex issues
• Provide escalation support for issues presented by the user

Must-Have Skills

Data Centre Knowledge,

Experience with virtualization platforms (VMware, Hyper-V, Azure, Windows Virtual Machines).

Microsoft Azure + Microsoft 365, Exchange knowledge(Hands on experience)

Proficiency in Windows Powershell, Linux shell, Bash scripting.

Appendix A - Service Description

(a) provide L2 support (Business Hours with on-call support for P1/P2s) provided by

onsite FTE Engineer at specified Customer locations with compliance to language

requirements for that geography

(b) log tickets in Customer’s ITSM Platform;

(c) support Customer’s network and system architectures, including but not limited to:

(1) respond to network-monitoring alerts and perform initial triage

(2) check switch and port health using approved or read-only diagnostics

(3) trace, patch, label and maintain network cabling

(4) perform physical power-redundancy checks

(5) maintain network asset, rack, cabling and port records in the designated

system of record, in accordance with approved standards and procedures

(6) perform initial troubleshooting of internet, Wi-Fi and connectivity issues

(7) provide onsite hands-and-eyes assistance to L3 engineers and vendors

(8) perform approved device reboots, cable moves or replacements under

documented procedures

(9) collect logs and packet captures for L3 analysis

(d) alert monitoring of critical networking/infrastructure equipment across all sites

(SolarWinds monitoring and DC infrastructure);

(e) provide software management support, including tracking subscription costs;

(f) diagnose desktop, laptop and peripheral products;

(g) provide workstation (either laptop or desktop) support and management (including,

but not limited to patching and deployment;

(h) provide mobile device support and management (including, but not limited to device

setup, distribution and basic troubleshooting;

(i) provide ad hoc onsite and remote additional support, project-related or specialist

capacity (local sites);

(j) provide timely and effective technical assistance to end users;

(k) initiating procurement of laptops and mobiles via Customer’s Device Management

process and managing local site stocks;

(l) hardware management including asset tracking/management, and end-of-life

disposal, break fix, enrolment and provisioning of equipment as per below:

(1) patching and vulnerability management for workstations; and

(2) Intune is used on all laptops and company managed mobiles

(m) troubleshoot and resolve hardware, software, and network issues;

(n) provide device setup, configuration, and maintenance;

(o) install, configure, and troubleshoot desktop and laptop devices;