Digital Strategist | Remote

Are you a digital-savvy communicator who loves helping clients win online? Do you thrive at the intersection of design, technology, and customer success? If you get excited about websites, digital strategy, and making a real impact for real estate professionals across North America — this role was built for you.

About the company

Agent Image is a premier, privately held web design and internet marketing solutions company — the go-to platform for real estate professionals worldwide. Their culture is open, fast-paced, casual, and accountable. They don't just build websites; they build careers and lasting client relationships.

This role is sourced by Hire Manila, a leading recruitment partner connecting driven Filipino talent with global tech and creative companies.

What you'll do:

Own client relationships

Be the primary point of contact — guide clients from onboarding through a seamless website launch.

Bridge clients & dev team

Translate client needs into clear briefs and keep projects on scope, on time, and profitable.

Drive digital strategy

Proactively advise clients on improving their online presence using industry best practices.

Deliver best-in-class service

Continuously add value through top-tier support and help shape "best-in-class" product standards.

Project management targets

25+ Active accounts managed per month

10+ Launches or design completions monthly

6+ Positive client reviews per month

≤1 Valid escalation per quarter

Handle add-on products including logo and map designs alongside core website accounts

Proactively review websites for issues, errors, and revisions — including proofreading — before clients or QA flag them

Launch projects with little to no QA tweaks through careful pre-launch checks

Zero out non-contacts; maintain consistent attendance and hit all monthly performance metrics

Complete and pass Advanced IDX training after onboarding

Establish smooth, cross-department communication so all teams meet or exceed client expectations

What we're looking for

Background in art and design

At least 1 year of customer support experience servicing US or North American clients

Excellent written and spoken English with at least a neutral North American accent

Experience with internet-based products: web hosting, web design, or similar

Strong project management skills — juggle multiple tasks, hit strict deadlines

Highly adaptable, goal-driven, detail-oriented, and a genuine team player

Nice to have

Salesforce

WordPress

Digital marketing

Real estate knowledge

Schedule: Mon–Fri, 9 AM–6 PM PST (night shift PH time)

Experience in project management or handling multiple clients at a given time

Background in art and design is preferable but not a requirement.

Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.

Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.

Background in handling internet-related products such as web hosting and web design.

Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.

Highly adaptable and willing to learn in a fast-paced work environment.

Goal-driven and detail-oriented.

Positive attitude and willing to work with a team.

Salesforce knowledge is a strong plus.

Wordpress knowledge is a strong plus.

Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.

Key Competencies:

Great Communicator

Team Player

Eager to Learn and grow

Well Organized

Patient

Flexible and Resourceful

Tenacious and Assertive

Good Attitude

Coachable