Senior Designer, Customs eServices

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[What you will be working on]

We are seeking an experienced end-to-end Designer to join our Customs eServices (CES) team in designing end-to-end digital services, and developing a comprehensive design system for implementation by the development teams. Your role will involve collaborating with team members from Customs business branches, ITD and Government appointed contractors to ensure consistency and efficiency in design across various digital services. This is a unique opportunity to shape the future of Customs digital services and create meaningful impact for Singapore's trading community.

The Designer will be an integral part of the existing CES ITD team comprising Project Managers, Product Managers, Digital Business Analysts, and Software Engineers. The Designer reports to the Digital Service Manager for day-to-day work on-site. The key responsibilities are:

Design & Design System Leadership : Develop and maintain the Customs Design System, inclusive of UI/UX, in compliance with Government Digital Service Standards, ensuring consistency across all CES.

Research & Strategy : Conduct market research, validate hypotheses, and lead user journey mapping workshops to drive innovation in government-to-business and government-to-government services.

User Research & Discovery : Plan and execute comprehensive user research including interviews, surveys, usability testing, and workshops to understand user needs and inform design decisions.

Optimisation : Work with the eService owners and/or government appointed contractors to optimise eServices and business processes

Design & Prototyping : Create user flows, wireframes, and prototypes to validate requirements with business teams and test concepts with users, iterating based on feedback from stakeholders and technical teams.

Product Development & Operation : Work together with the technical teams on the design, development, continual enhancements, and CES operation support

Standards & Documentation : Create and maintain design standards, guidelines, templates, components, and comprehensive documentation. Publish design packages on developer portals for team circulation.

Collaboration & Implementation : Work closely with CES ITD team members to define problem statements and ideate solutions. Collaborate with developers and contractors to ensure design implementation meets specifications and supports Customs transformation initiatives.

Performance & Quality : Develop and monitor tracking metrics, participate in design reviews, provide constructive feedback, and stay current with digital design trends and best practices.

[What we are looking for]

Strong Design Skills, Decision-Making and Problem-Solving

Independently solve problems from initial brief to validated solution through research, testing, and iteration

Create accessible, well-designed solutions that work within technical and operational constraints

Make informed design decisions in complex situations and clearly explain your reasoning with evidence

Define problems as well as solve them, using user-centred approaches to guide project and product direction

Deliver high-quality designs for complex user journeys while balancing user needs, accessibility, and technical feasibility

Elevate product team performance through design critique, mentoring, and sound judgment in uncertain situations

Strong Sense of Ownership and Proactiveness

Take full responsibility for complex, ambiguous assignments from start to finish

Independently manage assigned work and deliver results with minimal supervision

Willing to make smart decisions, learn from outcomes, and adapt approach based on results

Mentor junior team members by sharing knowledge, breaking down complex problems, and providing helpful feedback

Spot issues early and address them proactively, knowing when to seek help from others

Identify improvement opportunities and recommend actionable next steps

Planning Contribution, Alignment and Prioritisation

Align your work with team goals and focus on high-impact tasks that deliver business value

Adapt quickly to changing priorities and work independently to meet objectives

Break down team goals into actionable plans and help shape platform and product strategy

Identify opportunities, analyse data, and provide clear recommendations that support organisational goals

Anticipate risks and challenges, taking steps to address them proactively

Contribute to Building Trust and Learning Culture

Guide cross-functional collaboration and collaborate effectively with team members and stakeholders to deliver results

Resolve disagreements constructively and facilitate alignment between different stakeholders

Respectfully challenge existing processes to drive improvements and lead change initiatives within the team

Share experiences and provide recommendations to enhance team performance and learning

Comfortable with People Management for Senior Designer:

Support team coordination by communicating simple project goals and priorities to team members and how individual tasks connect to broader objectives

Conduct check-ins with junior team members, focusing on immediate work progress and basic feedback delivery

Help team members with day-to-day blockers and provide technical mentoring

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech