Team Lead, Event Production
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for one of our Solutions accounts in a well-known technology company and assume the role of Team Lead. This position is ideal for someone with strong technical production experience in the event industry who can assume a management role within an organization. This role will be responsible for leading the technical production elements for high-profile events in addition to directly managing team members on the account to ensure delivery of high quality events. You’ll liaise with FIRST teams and our client on a daily basis.
For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for event staff and vendors.
Your Contributions
Lead on all aspects of on-site service delivery which includes developing processes, maintaining client relationships, and driving innovations and efficiencies
Generate detailed reporting to provide insight on the health of studios, space utilization, finances, staffing, and client satisfaction
Partner with Production leadership to ensure SOP’s are executed to the desired standards, and that all risk is identified in a timely manner
Manage FIRST team members which could include; specialists, technicians, and freelancers at this facility
Partner with Production Leadership to ensure all technically complex and high profile events are executed flawlessly
Coordinate with stakeholders across teams and service lines to ensure the seamless execution of events
Coordinate with the Experiential AV and Multimedia team to ensure the flawless delivery of content on experiential displays (NYC only)
Provide technical, operational and production support to a number of on-site meeting spaces
Work closely with clients to establish A/V and staging layouts as well as budgets for events
Staff, administer and maintain event calendar for FIRST team members
Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
Manage vacation schedules, coordinate team presence in office to ensure ample coverage, and review all T&E reports
Liaise with Regional Lead & other Team Leads to schedule and execute monthly meetings with the FIRST team on the account
Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
Oversee the on-boarding & training/off-boarding process for all employees on the account
Liaise between FIRST internal departments, Site Leads, clients, and the implanted FIRST team
Manage client expectations on production issues
Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
Advise on best options and set up for venues
Participate in creative team brainstorming sessions
Identify new and alternative ways of approaching FIRST’s technical production offering to clients by collecting feedback, identifying trends and implementing changes
Ensure team adheres to standard operating procedures and compliance processes
Actively discuss technical errors and ensure that they will be rectified/escalated accordingly
Maintain comprehensive event files and keep precise records for the client
Provide input/feedback on big picture opportunities, issues, and challenges within the organization
Manage and promote communications to all team members to ensure maximum efficiency
Manage process requests and projects to/from FIRST Main Office
Ensure the team maintains positive relationships with client
Lead and motivate the team to work efficiently
Ensure the team is providing value for money to clients and seeking value adds where possible
Encourage and motivate the team to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions
Develop, mentor, and provide feedback to team members on an on-going basis
What We Are Looking For
8-10 years of relevant experience
Strong people management skills with the ability to lead by example is essential
Expert/in-depth understanding of the latest Audio/Visual technology and advancements including lighting, audio/video, rigging and power
High level of proficiency in the technical delivery of high-quality events
Video output experience with expert technical understanding of systems
Extensive experience operating event production systems
Excellent communication and customer service skills are a must to build and maintain relationships
Ability to prioritize while adhering to critical project timelines in a fast-paced environment
Expert knowledge of 2D and 3D CAD (Vectorworks) preferred
Experience managing day-to-day changes at every level of detail
Willingness to travel as needed
Familiarity with labor union rules (applicable only to USA and certain parts of EMEA)
Ability to manage many projects at once with varying levels of production complexity
Excellent supplier/vendor knowledge, contract negotiation skills and knowledge of market pricing
Must be fluent in English
Ability to work onsite
This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
Private Medical Insurance with BUPA from day one
28 Days Annual Leave PLUS Bank Holidays
Personal Volunteer Day
20 Days of Sick Pay each Year
Enhanced Parental Leave (Maternity & Paternity)
Wellness Stipend
Complimentary access to Headspace, Rocket Lawyer & Maven
Life Insurance
Employee Assistance Program (EAP)
Cycle to Work Scheme
Season Ticket Loan
Mobile Phone Allowance
Pension Scheme Enhancements
Discretionary Bonus Structure
Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
#LI-TS1 #LI-Onsite FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.