IT Service Engineer

About the company

Importante empresa de transporte a nivel nacional.

Your tasks

Experience

• Providing application production support in ACC.

• First Level Suppot for appplications for Call Centers.

• Initial troubleshooting of applications.

Functions

• Give supports to Call Center, Screen Recording plataforms and Mobile apps.

• The person should provide application production support in ACC.

• First level support for applications for 3PCC call centers and Call Recording systems.

• Initial troubleshooting of applications – does not include the code changes and defect fixes.

• Should coordinate with other teams to resolve the outages.

• Documentation for support and troubleshooting.

• Updating knowledge database.

Requirements

Comunication.

Team work.

Working under preassure.

What we offer

We offer atractive salary + Superior benefits and relocation bonus.

How to apply

If you are interested please send your Resume to a.malop@dresdenpartners. com

Other

Location: Guadalajara.