technical support analyst - network

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Computer science. Network and system administration/administrator. or equivalent experience.

Work setting:

Help desk.

Tasks:

• Install software.
• Install web server hardware and software.
• Load printer with paper and forms.
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment.
• Monitor the performance of computer systems and networks.
• Troubleshoot, maintain and upgrade web server hardware and software.
• Evaluate and install computer hardware, networking software and operating system software.
• Perform routine network start up and close down and maintain control records.
• Perform data backups and disaster recovery operations.
• Perform Web-server backup and recovery operations.
• Supervise technical staff.

Supervision:

1 to 2 people.

Computer and technology knowledge:

• Networking software.
• Networking hardware.
• Networking security.
• Extranet.
• Internet.
• Desktop applications.
• File management software.
• Security software.
• SharePoint.
• Database software.
• MS Office.
• MS Windows.
• Firewall.
• Social Media.

Area of specialization:

E-commerce.

Specialization/experience (business sales and services):

Distribution.

Security and safety:

Criminal record check.

Transportation/travel information:

Own vehicle.

Work conditions and physical capabilities:

Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Ability to distinguish between colours. Sitting. Combination of sitting, standing, walking.

Personal suitability:

Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Creativity. Dedication.

Screening questions:

• Are you available for shift or on-call work?.
• Are you available to start on the date listed in the job posting?.
• Do you have experience working in this field?.
• Do you have the required certifications listed in the job posting?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Employment terms options:

Early morning.

Other:

Use of artificial intelligence.

Experience:

7 months to less than 1 year.

Employment terms options:

Evening. Shift. Flexible hours. Morning. Night. On call. Day. Weekend.

Support for persons with disabilities:

Offers mentorship, coaching and/or networking opportunities for persons with disabilities .

Support for newcomers and refugees:

Offers mentorship programs that pair newcomers and/or refugees with experienced employees .

Support for youths:

Offers mentorship, coaching and/or networking opportunities for youth.

Support for Indigenous people:

Offers mentorship, coaching and/or networking opportunities for Indigenous workers .

Support for mature workers:

Offers mentorship, coaching and/or networking opportunities for mature workers .

Supports for visible minorities:

Offers mentorship programs that pair members of visible minorities with experienced employees.