User Success Manager, CLO

We are looking for a visionary to join our Online team. We are a small, tight knit team and the environment will be close to that of a start-up. We wear a lot of hats, brainstorm a lot of ideas and are filled with a passion for all things Fashion & 3D. The Global Online team is responsible for CLO Online subscription business and operations. They plan, implement and control the efficient flow and develop services between CLO and all creators in the world. The Team units are located in Korea, USA, China, and Germany.

Responsibilities Daily Operational work to serve CLO Online user community managing inquiries, support and the website

In depth analysis on user inquiries, support and user activities on clo3d.com website and CLO’s social media channels

Analyze service gaps and recommend effective measures to prevent mishandlings and claims

Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO

Work with other teams to execute project workstreams as part of the wider company business

To lead customer experience improvements in user workflow, contents and website operations working with Web Developers

Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with Marketing Team

Communicate actively and work in tandem with the Global Online Team to have aligned goals and strategy.

Qualifications 2+ years of work experience in business development, operations, customer service, or user research in the tech industry

Agile work ethic; comfortable with trials and errors

Critical thinking and creative strategizing

Open to working with colleagues from different places, time zones, backgrounds and cultures

Strong project planning and management skills

Strong written and verbal communications skills in English

Plus if you have Experience in Zendesk or other CRM systems

Fashion-related experience

Academic studies in Statistics, Business Administrations, Information Technology related majors

Knowledge and experience in 2D/3D CAD, B2C SaaS business

Please feel free to contact us via email (career@clo3d.com) if you need any further information.