Logistics Operations Specialist

Role Overview The Logistics Operations Specialist will be responsible for managing and coordinating international logistics and shipment activities, with a particular focus on shipments between Singapore, Europe, Asia and USA. The role requires strong operational execution, attention to detail, and experience working within MedTech or another highly regulated industry. Key Responsibilities: Manage end-to-end import, export, and cross-border shipments including urgent and time-sensitive deliveries. Coordinate with freight forwarders, couriers, customs brokers, 3PLs, warehouses, distributors, and internal stakeholders to support smooth order fulfilment and product movements. Prepare and ensure shipment documentation such as packing list, commercial invoices, shipment labels, airway bills, certificates of origin, permits, quality certificate are created timely and correctly for the picked shipment. Manage temporary imports and exports under ATA Carnet, including documentation, customs presentation, tracking, re-export/re-import, and timely closure of Carnets. Ensure compliance with customs, import/export, trade compliance, and applicable medical device regulatory requirements. Proactively monitor shipments and resolve customs clearance issues, delays, documentation discrepancies, damaged shipments, and other logistics exceptions with relevant parties to ensure timely shipment. Manage day-to-day performance of logistics partners and monitor freight costs, transit times, service levels, and on-time delivery. Support returns, replacements, inventory transfers, and special shipment requirements. Maintain accurate, traceable, and audit-ready logistics records. Implement corrective actions and continuous improvements to enhance efficient shipment execution, logistics SOPs, audits, costs efficiency, lead times improvement and shipment visibility. Familiar with the Purchase Order fulfilment cycle, able to create Commercial Invoice, Delivery Note and detail requirements in HS codes and medical device critical information like expiry date and serial number recording. Requirements: Diploma or Bachelor’s degree in Supply Chain Management, Logistics, International Trade, Business, or a related discipline. Equivalent professional qualifications or relevant industry certifications in logistics or supply chain will also be considered. Minimum 3–5 years of relevant experience in logistics operations background within MedTech, pharmaceutical, manufacturing, or other regulated industry. Strong knowledge of international freight, customs clearance, Incoterms, HS codes, Certificates of Origin, quality system, and import/export procedures. Experience working with freight forwarders, 3PLs, customs brokers, and regional distributors. Hands-on experience with ATA Carnets and temporary import/export procedures. Possess knowledge of ISO standards such as ISO 13485:2016 and ISO 9001:2015 is advantageous. Strong attention to detail, problem-solving, and organisational skills, with the ability to manage multiple and time-critical shipments. Team player, strong communication and stakeholder-management skills, and able to work independently in an international environment. Proficient in Microsoft 365.