Branch Manager

Company Description

• Full-time opportunity
• 75 hours per fortnight
• Based in Mawson (Southlands), ACT

At Beyond Bank, we ask Australians to Bank on Purpose.

We’re a 100% member-owned, certified B Corp bank that helps people reach their financial goals while backing communities across Australia. Because we believe where you bank can make a difference to your financial future and the people and communities around you.

For our people, that means the chance to build a career somewhere that stands for something. You’ll do meaningful work alongside people who care about what they do, with the support and opportunities to learn, grow and move forward.

Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves. The way we work is also demonstrated by the behaviours that we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way.

Job Description

The Role

In this role you will steer and elevate branch performance while championing our presence in community engagements. Your focus will be leading by example on delivering exemplary member service, developing and maximising member relationships, and fostering an ever-developing team. Step into this role to lead the charge towards success and leave a lasting impact on our branch's trajectory.

In the role you will:

• Proactively engage members to understand their financial needs and offer tailored solutions, fostering long-term relationships based on trust and loyalty.
• Drive sales targets by personally providing benefits for our members and monitoring performance, providing coaching, and supporting team members to achieve their monthly targets.
• Collaborate with specialists and community stakeholders to deliver comprehensive financial solutions and enhance market position.
• Support operational efficiency and effectiveness through consistent coaching, performance monitoring, and adherence to organisational risk and compliance responsibilities.
• Champion change and innovation by leading through transitions, fostering a culture of creativity, and promoting the Beyond Bank values throughout the team.
• Demonstrate strong emotional intelligence, openness to feedback, and a commitment to personal and team development.

Qualifications

About you

You are a proactive and customer-centric professional with a natural ability to foster enduring relationships. Driven by results, you excel in achieving and surpassing sales targets while empowering your team to reach their highest potential. With a strong passion for community engagement and innovation within the financial sector, you bring dynamic leadership, a commitment to operational excellence, and a deep dedication to living our organisational values—creating meaningful impact in a fast-paced, evolving environment.

• Proven experience in business management and the responsibility of owning the development and growth of the branch to ensure long-term sustainability.
• Performance-driven leader with 3+ years of experience, specialising in coaching and team development to drive results and foster growth .
• Expertise in member relationship management with desirable exposure to consumer lending.
• Proficient in local business and community development with a focus on effective risk management.
• Proven ability to guide the strategic direction and growth of the branch.

See yourself in our team

You will be joining a Canberra based Branch,witha group of dedicated professionals who work tirelessly to provide exceptional support to our members. Whether you are working face-to-face, online, or over the phone, you will be committed to ensuring that our members receive the best possible experience with our company.

Additional Information

Why work for Beyond Bank?

We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au

There are even more benefits:

• Additional 3 paid work-life balance days
• Paid community volunteer days to support community organisations across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

What does our recruitment process look like? The process can include a phone screen, video screen, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

To find out more about Beyond Bank visit beyondbank.com.au

Applications close midnight 22/11/2026

As a Certified B Corp, we use our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.