Technical Support Manager

We're Hiring: Technical Support Manager

Audio Technology is looking for an experienced Technical Support Manager to lead our after-sales team and drive customer satisfaction through exceptional service delivery.

Key Responsibilities:

• Develop and implement new strategies to expand the after-sales area and align with company objectives.

• Coordinate between Technical Support and the Service Center to resolve conflicts and improve efficiency.

• Secure maintenance contracts to boost business volume and departmental revenue.

• Take ownership of customer issues when necessary, ensuring full resolution.

• Follow escalation procedures for unresolved issues and ensure timely resolution.

• Develop team skills to solve technical issues more effectively and efficiently.

• Conduct on-site visits with engineers to resolve complex customer issues.

• Monitor spare parts usage and coordinate orders to maintain inventory levels.

• Manage defective items' returns to suppliers, ensuring proper packaging and documentation.

• Collaborate with the Sales team to organize client demos as needed.

• Bachelor's degree in a related field (Engineering or similar).

• Over 10 years of experience in a managerial position.

• Previous experience in a light current services and system integrator companies

• Customer service and negotiation skills.

• Strong organization skills.

• Dynamic and initiative person.

• High level of facilitation skills including interactive/ communication skills

• Fluent knowledge of Arabic & English languages (written and spoken).

• Ability to Work under pressure.