Client Services Technician

Amwins Global Risks

At Amwins Global Risks, we succeed together. We’re not ‘just another London broker’ placing risks and signing contracts. We’re forging relationships that are built to last. With over 700 employees around the world and a global footprint across more than 150 countries, we’ve cemented our place as a top 10 contributor to Lloyd’s.

Insurance is a relationship-based business, and achieving success means hiring the best talent in the industry. When you join us, we will encourage and support your professional and personal development as we invest in you and your learning to help you succeed and grow.

We believe in a flat organisational structure that prizes expertise and relationships equally. We’ve built a workplace where talent, collaboration and inclusivity are valued, and our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves.

Introduction

We are currently building a talent pool of experienced Technicians for future opportunities. While we do not have a live vacancy at this time, we welcome expressions of interest from qualified candidates with proven client services experience for example in claims or premium.

As a Technician in our Operations Team, you will be an integral part of our high-performing team based out of our Cheltenham office. Your role will involve providing efficient, effective and expert administrative support to the Technical Team and Broking Divisions, in line with compliance, FCA and internal audit guidelines.

You will have previous experience and be able to carry out activity with moderate guidance as opposed to direct and close supervision.

Responsibilities

Document Creation – gather information from files and use the data to complete standard document templates for distribution both internally and externally.

Data Entry - Fully and accurately enter, amend, update and submit data at a competent and unsupervised level onto the relevant systems

Management information – create and main electronic and paper files, manage day to day correspondence ensuring urgent matters are identified and dealt with promptly

Treaty Accounts Processing

Documentation Checking

Claims

Premium Processing

Knowledge/Skills/Qualifications

Has an understanding of the general principles of insurance

Ability to analyse and identify key information

Proficient knowledge of relevant Computer systems

Understands the link between own role and IBA

Ability to problem solve using knowledge of policies and procedures

Familiar with the IBA ledgers; knows where to look for information

Basic understanding of how to process via Net Postings

Decision making

Problem solving

Able to work under guidance rather than close supervision

Key Competencies

Accurate Data & Management Information

Communicating and Influencing

Customer Focus

Decision Making

Information Seeking

Planning and Organising

Team Working

To be considered for our Technician talent pool, candidates must be able to demonstrate hands-on experience in a claims handling or technician role. Applications without relevant experience will not be progressed.

If you are an experienced Technician looking for your next opportunity, we would like to hear from you. By registering your interest now, you will be considered when a position becomes available.