Account Manager and Technical Support Specialist - Bilingual Remote

Company: AmeriKiosks.

• Location: Remote (USA Located Company)
• Compensation: $800/Month (Paid weekly every Tuesday) + On-Call Shift Bonuses ($75 - $95 Extra)
• Advanced English Required; only resumes with this requirement will be considered.

About Us

AmeriKiosks Corp is redefining how businesses interact with their customers through innovation, automation, and cutting-edge technology. As we continue to expand, we are seeking dedicated and talented professionals who want to grow with us.

Your Role

As an Account Manager & Technical Support Specialist, you will serve as the primary point of contact for assigned clients—ensuring daily communication, monitoring account performance, and driving satisfaction and growth. Simultaneously, you will provide basic technical support using our proprietary software platform and collaborate with internal teams to resolve complex issues. This is a dynamic, client-facing role for a proactive, highly organized, tech-savvy, and solutions-oriented individual.

Key Responsibilities

Client Relationship Management

• Maintain daily communication with assigned clients and lead recurring check-ins and performance review calls.
• Monitor overall account health, present performance reports, and ensure timely issue resolution.
• Identify upsell opportunities and support new business development within existing accounts.

Technical Support

• Serve as the first line of technical support, troubleshooting common issues using internal documentation and software tools.
• Escalate complex cases to engineering or operations while keeping the client informed throughout the resolution process.
• Become an expert user of AmeriKiosks’ proprietary software platform.
• Test, document, and report software bugs or inconsistencies in coordination with the technical team.

Internal Collaboration

• Partner across operations, engineering, and leadership teams to drive client success.
• Accurately track support cases, client feedback, and ongoing action items in internal platforms.

Schedule, Requirements & Flexibility

• Work Schedule: 5 days a week with 2 days off per week. Flexible schedule required to assist with team coverage as needed.
• Graveyard Shift / On-Call Duty: Every 6 to 8 weeks, you will be required to handle overnight calls for one week. This shift comes with additional compensation outside the standard salary.
• Technical Aptitude: Proven experience in client-facing account management and first-level technical support.
• Communication: Exceptional verbal and written communication skills with strong presentation abilities.

Compensation & Benefits

• Base Salary: $800/month, paid on a weekly basis every Tuesday.
• Shift Bonuses: Additional compensation for graveyard/on-call rotation ($75 base bonus + $20 specific client coverage bonus during rotation weeks).
• Performance Growth: Eligibility for a performance-based salary review after the first 6 months.
• Paid Time Off: Eligible for 5 days of paid time off per year following 6 months of continuous employment.

Requerimientos

• Educación mínima: Universidad 2 años de experiencia
• Idiomas: Inglés
• Edad: entre 22 y 30 años
• Conocimientos: Herramientas de google, Ingeniería de software, Microsoft excel, Monday, Organización, Programas informaticos, Reparaciones, Soporte a usuarios, Soporte remoto, Teamviewer, Dominio del idioma, Ingeniería en sistemas logísticos, Automatización informática, Electro tecnología