HVAC Parts Specialist

About us

Ambient HVAC Supply is part of the Ambient Enterprises family of HVAC companies, supporting contractors and commercial partners with high-quality equipment, parts, and technical solutions. We’re growing quickly and focused on delivering exceptional customer experience, strong product expertise, and long-term partnerships.

About the role

This role is a key customer-facing role responsible for supporting contractors and internal teams by providing product recommendations, preparing quotes, processing orders, and ensuring a smooth experience from inquiry through fulfillment. This role blends customer service, technical product knowledge, and sales support.

Key Responsibilities

Serve as a primary point of contact for customers via phone, email, and walk-ins

Prepare and follow up on quotes, bids, and order confirmations

Process sales orders accurately and efficiently in the ERP system

Support outside sales reps with pricing, product availability, and documentation

Assist customers with equipment selection, parts identification, and basic technical questions

Coordinate with warehouse and logistics teams to ensure timely deliveries

Proactively identify opportunities to upsell and cross-sell products and solutions

Maintain accurate customer, pricing, and order records

Build strong, long-term relationships with contractors and internal partners

Qualifications

1–3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)

HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)

Strong communication and customer-service skills

Comfortable working in a fast-paced, transaction-heavy environment

Proficient with ERP/CRM systems and Microsoft Office

Highly organized, detail-oriented, and dependable

Preferred

HVAC distribution or contractor experience

Familiarity with quoting, submittals, or light technical support

Experience supporting outside sales teams

What We Offer

Competitive base pay + potential incentives

Full benefits package (medical, dental, vision, 401(k), PTO, paid holidays)

Growth opportunities across Ambient Enterprises brands

Supportive, team-oriented environment within a growing HVAC organization

We offer excellent health benefits, a 401(k) Plan, Paid Time Off, Paid Holidays and flexible scheduling.

Compensation: $32-36/hr DOE

Ambient is a collective of HVAC design and implementation experts,
each entity esteemed in their respective regions, with decades 
of experience. Our experts merge craft with care, delivering safety, 
comfort, and highly efficient, sustainable solutions for spaces that 
matter most: healthcare, commercial, and residential. We have over 1k employees across the US and Canada. Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.