System Engineer (L2 Support / Virtualization / Security)

Responsibilities: Execute technical implementation tasks

Develop and maintain technical documentation

Deliver post-deployment support

Conduct proactive maintenance and health checks

Support client training and handover

Collaborate on cross-functional service excellence

Requirements: At Least a Diploma in Computer Engineering, Electrical Engineering, or Information Technology

Technical certifications in networking, cloud, or cybersecurity are a plus

1–2 years in technical implementation or support roles preferred

Experience in enterprise IT environments or managed services is beneficial

Good understanding of network monitoring tools and basic cybersecurity concepts

Able to independently install, test, and troubleshoot hardware/software systems

Basic command of ticketing tools and SLAs

Competent in technical documentation and client communication

Responsible and service-oriented

Logical problem-solver with a willingness to learn from mistakes

Team player who communicates openly and follows through on tasks