Technical Author
Location
Alexandria, Egypt (Hybrid / Remote)
This role is primarily based in Alexandria, Egypt, with significant remote working. The successful candidate will be expected to collaborate regularly with international product, engineering, security, and customer-facing teams across multiple time zones.
Occasional travel may be required for team meetings, customer engagements, training, or company events.
Overview
We are seeking
an experienced Technical Author to create and maintain high-quality customer-facing documentation for our cybersecurity and compliance platform. The successful candidate will work closely with product managers, software engineers, security specialists, compliance experts, and customer success teams to produce clear, accurate, and accessible documentation that enables customers to deploy, configure, operate, and troubleshoot our products effectively.
The role requires the ability to understand complex technical concepts and translate them into concise documentation suitable for technical and non-technical audiences.
In addition to traditional documentation, the successful candidate will help shape modern customer enablement materials, including AI-assisted content, video-based learning resources, and knowledge assets that support intelligent customer support systems.
Essential Proven experience as a Technical Author, Technical Writer, Documentation Specialist, or similar role.
Experience producing customer-facing software documentation.
Excellent written and spoken English.
Strong attention to detail and commitment to accuracy.
Ability to understand complex technical systems and explain them clearly to different audiences.
Experience working closely with software development teams.
Strong interviewing and information-gathering skills.
Experience managing multiple documentation projects simultaneously.
Documentation Technologies Experience with one or more of the following: Git
Markdown
Documentation-as-Code workflows
Static site generators
Documentation portals
Confluence or similar collaboration platforms
Version control and pull request processes
Technical Knowledge The candidate should have experience with, or the ability to rapidly learn, concepts including: Cybersecurity principles
Identity and access management
Authentication and authorisation
Network security
Security monitoring and logging
Vulnerability management
Risk management
Compliance and governance requirements
Cloud and SaaS platforms
APIs and system integrations
Desirable Skills and Experience
Cybersecurity and Compliance Experience working within cybersecurity, governance, risk, and compliance (GRC), or related software environments.
Familiarity with security standards and frameworks.
Experience documenting SaaS, cloud-native, or enterprise software platforms.
AI and Emerging Technologies The following experience would be advantageous: Experience using AI-assisted content creation tools.
Experience creating training, onboarding, or explainer content using AI-powered video generation platforms.
Experience scripting, producing, or managing short-form instructional videos and product walkthroughs.
Understanding of Retrieval-Augmented Generation (RAG) architectures and their application in customer support and knowledge management.
Experience contributing documentation and content used to train, evaluate, or improve AI-powered support assistants and chatbots.
Familiarity with knowledge-base design, content structuring, and metadata practices that improve AI search and retrieval performance.
Experience evaluating the effectiveness of AI-driven customer support solutions.
Personal Attributes Exceptional written communication skills.
Curious, analytical, and technically minded.
Customer-focused with a commitment to producing documentation that delivers measurable value.
Typical Deliverables The Technical Author will be expected to produce: Product Overview Guides
Installation and Deployment Guides
User Administration Guides
Security Configuration Guides
Compliance Mapping Guides
API Reference Documentation
Integration Guides
Troubleshooting Knowledge Base Articles
Release Notes
Frequently Asked Questions (FAQs)
AI-generated product demonstration videos
Customer onboarding video content
Interactive product walkthroughs
Content optimised for AI-powered support assistants
Knowledge articles designed for retrieval by RAG-based support systems
Documentation supporting AI chatbot training and validation
Qualifications
Essential Degree-level qualification or equivalent professional experience.
Demonstrable portfolio of technical documentation.
Desirable Technical writing certification.
Cybersecurity certification or relevant industry experience.
Experience working in regulated or compliance-focused industries.