Field Service Specialist

A MNC which is a Supplier to Semiconductor industry has a few opening for Field Service Specialist. You will be representing the company in the field, ensuring customers receive expert technical support and excellent service.

Key responsibilities

You will be responsible for the installation, maintenance, troubleshooting, and repair for Gas Purification or Pump Systems at Customer Sites, minimizing downtime and maximizing customer satisfaction.

• Identify issues quickly and accurately, having the necessary parts on hand, and performing repairs efficiently
• Maintain a high first-time fix rate and reduce service call frequency,
• Develop and maintain strong relationships, portraying the company's commitment to quality and reliability
• Communicate and explain clearly on complex technical issues in a way which customers are able to understand
• Execute and complete preventive maintenance schedules
• Provide advice to customers on best practices and identify potential issues before it became a problem and minimize potential issues to surface
• Maintain comprehensive and detailed reports of all service activities, including repairs, installations, and maintenance

Requirement

• Diploma in Engineering
• Proficient in electrical and mechanical troubleshooting and diagnostics in Semiconductor industry
• Strong customer-facing communication and technical problem-solving abilities
• Ability to diagnose technical issues quickly and accurately
• Ability to explain complex technical issues in a way customers can understand

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