Process Server Partner Support & Performance Specialist

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 400 with offices in Los Angeles, Phoenix, Oklahoma City, Brooklyn, Chicago, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

As a Process Server Performance Specialist, you will ensure that ABC is working with the best process servers out there. Your role will focus on coaching, training, supporting, and providing feedback to make our process servers as successful as possible.

Key Responsibilities

Provide support, training and education to process servers that are underperforming based on key metrics

Create positive and engaging server experience for all underperforming process servers:

Communicate directly with process servers providing coaching and meaningful feedback

Field all questions from process servers and resolve blockers

Ensure process servers understand expectations and the timeframe in which they need to adjust.

Set clear expectations for underperforming servers

Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.

Hold Servers accountable to directly impact performance

Track and communicate all blockers to the leadership team

Work closely with the recruiting department when additional coverage is needed

Qualifications

Experience training and/or coaching

Proficient navigating and working independently in Skye

Not hesitant to be on the phone and communicate effectively

Comfortable with technology and navigating through a new system potentially

High school diploma or GED required

Familiarity with Legal Process servers

Excellent written and verbal communication skills

The ability to analyze processes and make recommendations for improvements

Pay Range - $16- $24 depending on location and experience

Schedule - Remote; Flexible with Timezone

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Spending Account

Dependent Care Flexible Spending Account

EAP (Employee Assistance Program)

Pet Insurance