Dispatcher

Dispatcher

zTrip — North America's Largest Taxi Transportation Provider

zTrip is seeking a dependable and highly organized Dispatcher to support daily transportation operations. In this role, you will coordinate driver assignments, monitor service activity, and make real-time adjustments to ensure efficient and reliable transportation. As a key point of communication between drivers, customers, and operations teams, you will help maintain smooth service and deliver an exceptional customer experience.

What You'll Do as a Dispatcher:

Dispatch and assign trips based on customer demand, driver availability, and service schedules

Monitor active trips and service coverage, making adjustments as needed to maximize efficiency and on-time performance

Communicate trip details, service updates, and operational changes to drivers in a clear and timely manner

Respond to customer and driver inquiries, providing professional support and problem resolution

Track and document dispatch activities, trip information, and service-related communications

Work closely with operations and customer service teams to optimize daily transportation services

Manage service disruptions and help resolve transportation challenges as they arise

What You'll Bring to the Role as a Dispatcher:

Previous experience in dispatching, transportation, logistics, customer service, or a related field preferred

Strong organizational, communication, and multitasking skills

Ability to think quickly and make effective decisions in a fast-paced environment

Experience with dispatching, scheduling, GPS, or fleet management software is a plus

Strong attention to detail and commitment to customer service excellence

Ability to remain calm and professional under pressure

Valid driver's license

What We Offer as a Dispatcher:

Competitive pay

Medical, dental, vision, and life insurance

Paid time off and paid holidays

401(k) with company match

Opportunities for professional growth and career advancement

Join the Team Moving Cities Forward

At zTrip, our Dispatchers play a critical role in keeping transportation services running efficiently while ensuring an outstanding customer experience. If you enjoy problem-solving, coordinating operations, and working in a fast-paced team environment, we encourage you to apply and become part of the team that keeps communities connected.