Mobile Fleet Response Specialist

Key Responsibilities

Field Response and Vehicle Support

• Remain available within an assigned service area and travel to vehicles requiring assistance.
• Operate a company-provided conventional vehicle for approximately six to eight hours per shift, typically alongside another team member.
• Safely approach vehicles stopped on public roads and establish an appropriate working area.
• Perform initial inspections and basic troubleshooting using established procedures.
• Determine the appropriate resolution, which may include:
• Returning the vehicle to active service.
• Moving the vehicle to a designated facility.
• Arranging professional recovery or towing support.
• Assist with closing vehicle doors, luggage compartments, or other access points when required.
• Provide basic charging assistance for vehicles with insufficient battery levels.
• Perform minor exterior cleaning that can be completed safely with limited equipment.
• Retrieve time-sensitive personal belongings left inside vehicles and deliver them to an approved collection location.
• In exceptional safety-related situations, assist passengers in reaching a safe or designated destination.

Incident Coordination

• Serve as the on-site point of contact during vehicle-related incidents.
• Communicate with operations teams, dispatch personnel, passengers, road users, emergency responders, and public authorities when necessary.
• Document the condition of the vehicle and surrounding area through photographs, written notes, and operational reports.
• Escalate complex technical, safety, or customer-related issues through the appropriate channels.
• Follow all internal safety procedures and local traffic regulations.

Candidate Requirements

• Valid driving licence and at least three years of experience driving on public roads.
• Driving record that meets applicable company, insurance, and legal requirements.
• Ability to successfully complete any required background screening.
• Secondary school qualification or equivalent.
• Further education in a technical, operational, communications, or customer-focused discipline is advantageous.
• Strong spoken and written English.
• Proficiency in the local language where required.
• Availability to work flexible shifts, including evenings, nights, weekends, and public holidays.
• Ability to work outdoors and remain in a vehicle for extended periods.
• Comfortable working in a fast-changing, safety-sensitive environment.

Required Skills

• Confident use of smartphones, tablets, digital communication platforms, and mobile operational applications.
• Ability to enter information accurately and efficiently using digital devices.
• Strong attention to detail and situational awareness.
• Clear and concise written reporting.
• Ability to manage several tasks and information sources simultaneously.
• Calm decision-making in time-sensitive or high-pressure situations.
• Strong interpersonal communication and issue-escalation skills.
• Ability to quickly learn new vehicle systems, technologies, and operational procedures.
• Reliable, self-directed, and capable of working with limited supervision.