Head

Zoek banen Beschrijving van de vacature

Functietitel: Head of Customer Services the Netherlands Vacatureformulier-id: 908 Bedrijfsgebied: Customer Service Vacaturelocatie (kort): LA Driebergen-Rijsenburg, NLD

Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.

Due to the promotion of the current Head of Customer Services the Netherlands, we are looking to bring on board a new Head of Customer Services the Netherlands .

How you will make a difference

Your leadership will be crucial in transforming how customers experience banking with purpose. By driving operational excellence and leveraging data, insights and AI, you will elevate the quality and consistency of every customer interaction. You will ensure that customer feedback translates into structural improvements across journeys, products, and channels. In doing so, you will create measurable impact, strengthen our connection with the world around us, and continuously evolve how we serve our customers. You will help us change finance to finance change by:

Leadership & Strategic Direction:

• Being an inspiring people leader and activating the bank's mission and values
• Leading the customer service function within the Netherlands, ensuring effective management, planning, coordination, and control while adhering to Triodos policies and procedures
• Make sure the strategic plan of the Group Customer Services comes into action and drives the realisation and implementation of key objectiv...