DW - Reservation Agent

Key Responsibilities

• Handle room reservations via telephone, email, and online booking platforms.
• Provide information about room rates, availability, facilities, and hotel policies.
• Process, update, and confirm reservations accurately in the hotel system.
• Handle booking modifications, cancellations, and guest inquiries.
• Coordinate with Front Office and other departments regarding guest requests.
• Maintain accurate reservation records and reports.
• Promote room packages and special offers to maximize room revenue.
• Ensure excellent guest service and follow hotel policies and procedures.

Qualifications

• Minimum high school diploma; hospitality or tourism background is an advantage
• Minimum 1–2 years of experience as a Front Desk Agent or similar position in a hotel
• Able to communicate well in English (spoken and written)
• Strong communication and interpersonal skills
• Customer-oriented with a positive attitude
• Able to work in shifts, including weekends and public holidays
• Familiar with hotel VHP systems is an advantage

Skills: Customer Service, Hotel Reservations, Hotel Reception